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- Tasks: Provide first-line technical support and troubleshoot application issues for users.
- Company: Join a dynamic team focused on delivering top-notch tech support.
- Benefits: Enjoy remote work flexibility and opportunities for professional growth.
- Why this job: Be part of a supportive culture that values problem-solving and communication skills.
- Qualifications: Previous experience in IT support or data analysis is essential; SQL knowledge preferred.
- Other info: Ideal for self-motivated individuals who thrive in a hybrid work environment.
The predicted salary is between 28800 - 48000 £ per year.
We are looking for a proactive and detail-oriented Application Support Analyst to join our support team. In this role, you'll provide first-line technical support to end-users, assisting with application issues, data queries, and access/configuration requests. Your ability to troubleshoot, communicate effectively, and maintain accurate support records will be key to ensuring a high-quality support experience.
Key Responsibilities:
- Monitor and triage incoming support tickets and phone calls.
- Respond to and resolve first-line support issues and service requests, escalating more complex problems as needed.
- Execute basic SQL queries to support data retrieval and issue resolution.
- Review and action system alerts and exception reports to ensure service reliability.
- Maintain accurate, clear documentation of support activity and troubleshooting steps in ticketing systems.
Skills & Experience Required:
- Previous experience in a software application support, IT support, or data analysis role.
- Basic understanding of SQL and relational databases, with the ability to run and interpret queries.
- Strong analytical and problem-solving skills with high attention to detail.
- Clear and effective communicator, capable of translating technical details for non-technical users.
- Self-motivated with the ability to prioritise tasks and work independently in a remote or hybrid environment.
Preferred Qualifications:
- Diploma or Degree in Information Technology, Computer Science, or a related field.
- Familiarity with IT ticketing systems (e.g., Zendesk, ServiceNow, Jira).
- Exposure to XML and APIs is a plus.
- Understanding of basic application monitoring and troubleshooting techniques.
Application Support Analyst employer: Vector Resourcing
Contact Detail:
Vector Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Familiarise yourself with common IT ticketing systems like Zendesk or Jira. Understanding how these platforms work will not only help you in the role but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your SQL skills! Being able to execute basic queries is essential for this role, so practice running and interpreting SQL commands to demonstrate your technical proficiency during the interview.
✨Tip Number 3
Prepare to showcase your problem-solving skills. Think of specific examples from your past experiences where you've successfully resolved technical issues or improved processes, as this will highlight your analytical abilities.
✨Tip Number 4
Practice explaining technical concepts in simple terms. As a support analyst, you'll need to communicate effectively with non-technical users, so being able to translate jargon into layman's terms will be a huge asset.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in software application support or IT support. Emphasise your skills in troubleshooting, SQL, and any familiarity with ticketing systems like Zendesk or Jira.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your background aligns with the key responsibilities. Mention specific examples of how you've successfully resolved technical issues in the past.
Showcase Communication Skills: Since effective communication is crucial for this role, consider including examples in your application that demonstrate your ability to explain technical concepts to non-technical users.
Highlight Problem-Solving Abilities: Provide examples of situations where you successfully identified and resolved application issues. This will showcase your analytical skills and attention to detail, which are essential for the Application Support Analyst position.
How to prepare for a job interview at Vector Resourcing
✨Showcase Your Technical Skills
Be prepared to discuss your experience with SQL and how you've used it in previous roles. You might be asked to run a basic query or explain how you would troubleshoot a data issue, so brush up on your technical knowledge.
✨Communicate Clearly
As an Application Support Analyst, you'll need to explain technical issues to non-technical users. Practice articulating complex concepts in simple terms, and be ready to demonstrate your communication skills during the interview.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your analytical and problem-solving skills. Think of examples from your past experiences where you successfully resolved issues and be ready to walk the interviewer through your thought process.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems like Zendesk or Jira, be sure to mention it. If not, do some research on how these systems work, as familiarity can give you an edge in the interview.
