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- Tasks: Coordinate bookings and ensure clients receive top-notch temporary housing solutions.
- Company: Join Nomad Temporary Housing, a leader in corporate apartments with global recognition for excellence.
- Benefits: Enjoy a dynamic work environment and the chance to connect with clients worldwide.
- Why this job: Be part of a top-rated team that values customer satisfaction and teamwork.
- Qualifications: Strong interpersonal skills and a background in hospitality or customer service preferred.
- Other info: Full-time, on-site role based in London with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
At Nomad Temporary Housing, we combine the offerings of 163,000 of the highest quality temporary corporate apartments with the superior service of a single full-service temporary housing company. We have 18,000 serviced apartment properties globally, catering to a diverse clientele. Our customers include many from the Fortune 1000, numerous relocation companies, and smaller firms.
We are seeking a dedicated Reservation Coordinator to join our dynamic team at the London office. This is a full-time, on-site role that plays a critical part in ensuring our clients receive the best possible temporary housing solutions.
As a Reservation Coordinator, you will have the opportunity to work closely with clients from around the globe to understand their temporary housing needs for their guests. You will engage with a variety of temporary housing partners across the EMEA region to secure the most suitable accommodations. Your role will involve coordinating with multiple stakeholders to ensure that all requirements are met, and guests have a seamless experience.
Key responsibilities include:
- Client Interaction: Build and maintain strong relationships with clients, understanding their specific housing requirements.
- Booking Coordination: Liaise with temporary housing partners to book accommodations that meet the clients' needs.
- Problem Solving: Address any issues that arise during the booking process, ensuring quick and effective resolution.
- Documentation: Keep accurate records of all interactions and bookings to maintain a comprehensive database.
- Team Collaboration: Work closely with other team members to share insights and best practices, contributing to the overall success of the team.
If you have a passion for customer service, excellent communication skills, and the ability to manage multiple tasks efficiently, we would love to hear from you. Join us and be part of a team that values excellence and strives to provide outstanding service to our clients.
Qualifications:
- Strong Interpersonal Skills: Proven experience in building and maintaining relationships with clients.
- Customer Satisfaction: Demonstrated ability to maintain high levels of customer satisfaction.
- Customer Support: Experience in resolving complex customer issues.
- Communication Skills: Excellent written and verbal communication skills.
- Hospitality/Customer Service Experience: Preferably, experience working in the hospitality or customer service industry.
- Educational Background: A Bachelor's degree in Hospitality Management, Business Administration, or a related field is highly preferred.
- Organisational Skills: Strong organizational and time-management skills.
Reservations Coordinator employer: Nomad Temporary Housing
Contact Detail:
Nomad Temporary Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Coordinator
✨Tip Number 1
Familiarise yourself with the temporary housing market, especially in the EMEA region. Understanding the key players and trends will help you engage more effectively with potential clients and partners.
✨Tip Number 2
Brush up on your customer service skills. Since this role heavily relies on client interaction, showcasing your ability to build relationships and resolve issues will set you apart during interviews.
✨Tip Number 3
Network with professionals in the hospitality and customer service sectors. Attend industry events or join relevant online groups to connect with others who can provide insights or even referrals for the position.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed multiple tasks or resolved complex customer issues in the past. This will demonstrate your organisational skills and problem-solving abilities, which are crucial for the role.
We think you need these skills to ace Reservations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any roles where you've built client relationships or resolved issues, as these are key for the Reservations Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage multiple tasks. Mention specific examples of how you've successfully handled client interactions or booking processes in the past.
Highlight Communication Skills: Since excellent communication is crucial for this role, ensure you demonstrate your written and verbal communication skills in both your CV and cover letter. Use clear and concise language to convey your points effectively.
Showcase Organisational Skills: In your application, provide examples of how you've managed your time and organised tasks in previous roles. This could include managing bookings, coordinating with multiple stakeholders, or maintaining accurate records.
How to prepare for a job interview at Nomad Temporary Housing
✨Showcase Your Interpersonal Skills
As a Reservations Coordinator, building relationships is key. Be prepared to share examples of how you've successfully interacted with clients in the past, highlighting your ability to understand and meet their needs.
✨Demonstrate Problem-Solving Abilities
Expect questions about how you would handle booking issues or client complaints. Prepare specific scenarios where you resolved problems effectively, showcasing your quick thinking and customer service skills.
✨Highlight Your Organisational Skills
This role requires managing multiple bookings and stakeholders. Discuss your methods for staying organised and prioritising tasks, perhaps by sharing tools or techniques you use to keep track of your responsibilities.
✨Research the Company and Its Values
Familiarise yourself with Nomad Temporary Housing's mission and recent achievements. Showing that you understand their commitment to customer satisfaction will demonstrate your genuine interest in the role and the company.
