Senior Facilities Co-ordinator | Operations

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This is a full time office based role

The Senior Facilities Co-ordinator is responsible for procuring and managing delivery of office services to support the smooth running of daily operations at the bank’s London headquarters – managing the service level and value for money provided by external suppliers. They will manage the Office Management Team.

Responsibilities:

1. Operational readiness – to ensure that the Bank has the office facilities it needs to be able to deliver service to its customers; and that these are available at all times necessary.
2. Management and leadership of the Office Management/Reception team; that includes Facilities Assistants.
3. Efficiency – to ensure facilities and services are efficiently delivered – minimising any negative, or distracting, impact upon the bank’s operations.
4. To assist in the negotiation and management of Lease terms/agreements.
5. Security – to ensure physical security of the premises which protect the assets and business of the Bank. To undertake testing of these on a regular basis to ensure they remain effective. To manage the Security Control system. To monitor and report on any security breaches or issues that may be detected or arise.
6. Service – to treat the business functions as their customer and accordingly to set high standards of service and responsiveness to their needs.
7. Appearance – to ensure that the premises of the Bank remain at all times smart, and professionally presented to support the efficient operation of the business and to convey a sense of the high standards set by the Bank. Management of cleaning contracts.
8. Disaster Recovery/Business Continuity – to deliver plans and arrangements which ensure that the Bank has effective and tested office-related DR and BCP in place.
9. Collaboration and Communication – to work effectively with the business functions of the bank to ensure the business objectives of the business are met. To communicate effectively and to manage expectations.
10. Compliance – to assist the business functions with meeting their regulatory and legal responsibilities and obligations.
11. To act as the primary contact with Building management and Landlord’s teams (Security, Post Room, etc). Management of Permits and contractor working. Manage service providers and contractors to ensure they are delivering services to the required standards and within budget.
12. Documentation – to ensure that full written documentation is prepared on a timely basis to capture all the operational procedures and contacts for the Facilities function.
13. Management of furniture.
14. Overall management of the incoming/outgoing post processes.
15. Management of office consumables; stationery/toners etc.
16. To manage H&S Workstation Audits.
17. To act as part of, and manage Fire Marshal and First Aid processes.
18. Interface to/with IT for Project work.

Skills and Experience sought:

1. Prior experience in leading service delivery across a portfolio of properties, ideally within an office environment.
2. IOSH, NEBOSH, IWFM qualification(s).
3. Strong knowledge of building systems, maintenance practices, and health and safety regulations.
4. Demonstrable knowledge of BMS and air conditioning.
5. Demonstrated ability to manage contractors and service providers.
6. Strong leadership and team management skills.
7. Excellent communication, interpersonal, and negotiation skills.
8. Proven ability to manage budgets and deliver results.
9. Familiarity with energy conservation and sustainability practices is desirable.

Remuneration and Benefits:

1. Competitive salary and discretionary bonus scheme.
2. Matched pension contributions up to 7%.
3. 26 days annual leave plus two wellbeing days and opportunity to purchase additional holiday.
4. Flexible and hybrid working.
5. Private medical insurance via Vitality.
6. Life, income protection and critical illness insurance.
7. Enhanced family leave pay.
8. Extensive learning and personal development opportunities.
9. Electric car scheme and cycle to work scheme.
10. Season ticket loan.
11. Wellbeing support – discounted gym membership, employee assistance programme, 24/7 private GP access for staff and their immediate family (online), 1:1 key life stage coaching.

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