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- Tasks: Join our team to provide 1st and 2nd line IT support for over 3,000 users.
- Company: We're a growing IT department based in Bromley, supporting digital transformation.
- Benefits: Enjoy a permanent role with Monday to Friday hours and opportunities for site visits.
- Why this job: Be part of an exciting digital transformation and work on innovative projects like VoIP deployment.
- Qualifications: 3-6 years of experience in IT support, with strong skills in software and equipment troubleshooting.
- Other info: A full driving license is required for site visits across London and other locations.
The predicted salary is between 36000 - 60000 £ per year.
IT Support Engineer – based in Bromley, Kent Permanent role. Monday – Friday at our Head Office in Bromley. Frequent visits to their London, Essex, Cambridge and Milton Keynes sites. A full driving license is required for this role. IT Support Engineer to join the growing IT Department to support over 3,000 users on their digital transformation program. About the role: The role of the IT Support Engineer will involve working as part of a team providing 1st and 2nd line remote and on-site support. The ideal candidate for the 2nd Line IT Support Engineer role will have at least 3-6 years of experience in maintaining, monitoring, and troubleshooting a range of software and equipment issues. You will have strong expertise and the ability in system rollouts and upgrades such as telephony (VoIP), networking, desktops. Main responsibilities as IT Support Engineer: Working closely with IT Project Manager and Managed Service Provider on the VoIP deployment project. Supporting & troubleshooting end users on IT, (Microsoft products, Windows,AD,365,ect) Undertaking site surveys for data collection on infrastructure readiness for the VoIP migration. Testingtracing data cables if needed, occasional replacement of faulty or broken data sockets. Installing and configuring network switche…
IT Support Engineer employer: vertex-it-solutions
Contact Detail:
vertex-it-solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as VoIP, Microsoft products, and networking. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Network with current IT Support Engineers or professionals in similar roles. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 3
Prepare for potential technical assessments by practicing troubleshooting scenarios related to common software and hardware issues. This will help you demonstrate your problem-solving skills effectively during the interview process.
✨Tip Number 4
Since the role involves site visits, ensure you have a valid driving license and are comfortable with travel. Highlighting your flexibility and willingness to visit different locations can make you a more attractive candidate.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Support Engineer position. Highlight the key responsibilities and required skills, such as experience with VoIP, networking, and Microsoft products.
Tailor Your CV: Customize your CV to reflect your relevant experience in IT support, particularly focusing on your 1st and 2nd line support skills. Include specific examples of past roles where you successfully managed software and equipment issues.
Craft a Strong Cover Letter: Write a cover letter that connects your experience with the requirements of the role. Mention your familiarity with digital transformation programs and your ability to work collaboratively with project managers and service providers.
Highlight Your Driving License: Since a full driving license is required for this role, make sure to mention it prominently in your application. This shows that you meet all the necessary criteria for the position.
How to prepare for a job interview at vertex-it-solutions
✨Show Your Technical Skills
Be prepared to discuss your experience with troubleshooting software and hardware issues. Highlight specific examples where you've successfully resolved problems, especially related to Microsoft products, VoIP, and networking.
✨Demonstrate Team Collaboration
Since the role involves working closely with an IT Project Manager and Managed Service Provider, share experiences that showcase your ability to work effectively in a team. Discuss how you’ve contributed to team projects or supported colleagues in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical scenarios, such as a user unable to access their email or issues with VoIP deployment. Practice articulating your thought process and problem-solving steps clearly.
✨Highlight Your Driving Experience
Since the role requires frequent travel to various sites, mention your full driving license and any relevant experience you have with traveling for work. This shows your readiness for the job's logistical demands.
