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- Tasks: Deliver top-notch customer service and boost sales in a luxury boutique.
- Company: Join Jimmy Choo, a global luxury brand known for glamour and fine craftsmanship.
- Benefits: Enjoy 33 days of holiday, product discounts, private healthcare, and exclusive sales.
- Why this job: Be part of a creative and inclusive team that values diversity and personal growth.
- Qualifications: Experience in luxury sales and a passion for fashion are essential.
- Other info: This is a full-time role at Harrods, London, with opportunities for career development.
The predicted salary is between 28800 - 48000 £ per year.
About working for Jimmy Choo: Jimmy Choo is a leading global luxury brand with an empowered sense of glamour and a playful daring spirit. Jimmy Choo products represent fine Italian craftsmanship and are famous for their quality and detail. Jimmy Choo has a global store network encompassing more than 200 stores worldwide.
Permanent - Full-time, 40 hours per week
What you’ll do:
- Provide excellent standards of customer service at every opportunity.
- Develop product knowledge through storytelling and ensuring great customer service skills.
- Participate in, and represent Jimmy Choo during promotional events and activities.
- Contribute ideas and suggestions to the team for improvements in the boutique performance.
- Demonstrate a constant awareness and strive to achieve key performance indicators and targets.
- Ensure merchandise presentation reflects VM standards and the general cleanliness of the boutique.
- Maintain your own client database ensuring repeat visits and customer loyalty.
- Resolve customer complaints by investigating problems and sharing solutions with the store management.
- Play an active role in replenishing stock according to company procedures and policies.
- Participate and support the team in stock takes as and when required.
- Support the Management Team with managing the day-to-day operations. This includes customer relationships, store administration, stock management and visual merchandising.
We’d love to see:
- You will have demonstrable success gained as a Sales Associate and have knowledge and understanding of the luxury market, customer service and fashion.
- You will be enthusiastic, self-confident and self-motivated.
Our values - creative, courageous and passionate.
Equality, diversity and inclusion: At Jimmy Choo, we are committed to building a representative business that is empowered by our celebration of difference and enriches our creative solutions. We are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Jimmy Choo is proud to be an equal-opportunity employer committed to inclusivity.
Jimmy Choo Perks:
- 33 days of holidays.
- Products allowance and discount.
- Birthday day off.
- Private Healthcare.
- Exclusive employee sales.
If you want to become a part of the Jimmy Choo family, we’d love to hear from you - Apply Today!
Senior Sales Associate - Harrods, London employer: Jimmy Choo
Contact Detail:
Jimmy Choo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Associate - Harrods, London
✨Tip Number 1
Familiarise yourself with Jimmy Choo's brand values and product range. Understanding their luxury market positioning and unique selling points will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled difficult situations or complaints in the past. This will demonstrate your ability to maintain high standards of service, which is crucial for a Senior Sales Associate.
✨Tip Number 3
Network with current or former employees of Jimmy Choo, if possible. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Prepare to discuss your ideas for improving boutique performance and customer loyalty. Being proactive and showing that you can contribute to the team will make you stand out as a candidate.
We think you need these skills to ace Senior Sales Associate - Harrods, London
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Jimmy Choo's brand values, product offerings, and market position. This knowledge will help you tailor your application to reflect your alignment with their luxury ethos.
Highlight Relevant Experience: Emphasise your previous experience as a Sales Associate, particularly in the luxury sector. Use specific examples that demonstrate your customer service skills and ability to meet sales targets.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your passion for fashion and customer service. Mention how your values align with Jimmy Choo’s commitment to diversity and inclusion.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial in the luxury retail environment.
How to prepare for a job interview at Jimmy Choo
✨Showcase Your Passion for Luxury Fashion
Make sure to express your enthusiasm for the luxury market and your understanding of high-end fashion. Share personal experiences or stories that highlight your passion for brands like Jimmy Choo, as this will resonate well with the interviewers.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight situations where you resolved complaints or went above and beyond to ensure customer satisfaction, as this is crucial for a Senior Sales Associate position.
✨Be Ready to Discuss Key Performance Indicators
Familiarise yourself with common KPIs in retail, such as sales targets and customer retention rates. Be prepared to discuss how you've met or exceeded these in past roles, showcasing your ability to contribute to the boutique's performance.
✨Emphasise Team Collaboration and Ideas
Since the role involves contributing ideas for improvements, think of suggestions you could bring to the team. During the interview, mention how you value teamwork and collaboration, and share any relevant experiences where your input led to positive changes.
