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- Tasks: Join us as an Inbound Sales Administrator, processing orders and providing top-notch customer service.
- Company: Be part of a dynamic team that connects customers with our Business Development Managers.
- Benefits: Enjoy 25 days holiday, flexible leave, Bupa healthcare, life insurance, and a performance bonus.
- Why this job: This role offers a fast-paced environment where you can shine and make a real impact.
- Qualifications: We're looking for great communication skills and experience in customer service or administration.
- Other info: A basic DBS check and a 5-year work history are required for this position.
The predicted salary is between 28800 - 43200 £ per year.
The Inbound Sales Administrator acts as the connecting piece between the customer and the Business Development Managers by processing orders, keeping track of customer information, and providing post-sale customer service reports. It is a fast-paced environment that requires the ability to multi-task and would suit someone who enjoys going above and beyond for customers, both internal and external.
Due to the known consignor duties carried out, the successful candidate will need to provide 5 years work history including confirmation of dates from previous employers. A basic DBS check will also be required for this role.
Requirements:
- Excellent interpersonal and communication skills
- Experience in Customer Service/Administration or similar role
- Team player
- Good attention to detail
- Organised and methodical in approach
- Ability to multi-task
- A satisfactory basic DBS check
Key Duties & Responsibilities:
- Handling of all service-related and customers’ orders including customer requests, processing orders, processing and dispatching goods, and information such as stock availability, delivery dates and pricing
- Provide point of contact for sales enquiries, communicating all requests to the relevant BDM or Distributor and support the Business Development Managers with production of quotations
- Provide confident customer care
- Respond promptly and efficiently to sales enquiries daily
- Establish and maintain customer account details with all relevant and up to date information in the DSE operating system
- Accurate preparation of export documentation ensuring compliance with statutory Customs & Excise procedures
- Process and co-ordinate customer requests for online store approval and monitor sales orders subsequently processed
- Process credit card payments using online payment system
- Work as an effective team member liaising with the Production, Quality, Dispatch and Accounts functions to ensure our customers are provided with high quality products delivered on time
- Help in other areas of the company as required
Benefits:
- 25 days holiday + Bank Holidays
- New flexible holiday scheme
- Bupa Healthcare package
- Life Insurance
- Enhanced Maternity/Paternity pay
- 5% Pension contributions
- Companywide performance based annual bonus scheme
Contact Detail:
Deep Sea Electronics Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales Administrator
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will help you communicate effectively with customers and demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves a lot of interaction with customers, showcasing your ability to handle inquiries and resolve issues efficiently will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your organisational skills. Given the fast-paced nature of the job, being able to multi-task and manage various responsibilities is crucial, so think of examples that highlight your experience in this area.
✨Tip Number 4
Network with current employees or reach out to us on social media. Engaging with our team can provide you with insights into our company culture and expectations, which can be beneficial during the interview process.
We think you need these skills to ace Inbound Sales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise your ability to multi-task and provide excellent customer care, as these are key aspects of the Inbound Sales Administrator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal and communication skills. Mention specific examples of how you've gone above and beyond for customers in previous roles, as this aligns with the job requirements.
Provide Work History: Since the role requires a 5-year work history, ensure you compile a detailed account of your previous employment. Include confirmation of dates from past employers to meet the application criteria.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or inconsistencies. A well-organised and methodical approach will reflect your attention to detail, which is crucial for this position.
How to prepare for a job interview at Deep Sea Electronics Ltd
✨Showcase Your Customer Service Skills
As an Inbound Sales Administrator, you'll be the bridge between customers and the Business Development Managers. Be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in previous roles.
✨Demonstrate Your Organisational Skills
This role requires a methodical approach and the ability to multi-task. During the interview, highlight your experience with managing multiple tasks simultaneously and how you keep everything organised, especially in a fast-paced environment.
✨Familiarise Yourself with the Company
Research the company and its products before the interview. Understanding their services and how they operate will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Questions on Teamwork
Since this position involves working closely with various departments, be ready to discuss your experience as a team player. Share examples of how you've collaborated with others to achieve common goals or improve processes.
