House Manager (Leasehold)

Hale/Altrincham/Timperley – 6 Months Fixed Term Contract, Part Time (30 hours per week) An opportunity is now available for a House Manager (Leasehold) covering one of our leasehold schemes in South Manchester. Are you passionate about delivering outstanding services for customers? Are you looking for a new challenge? Do you like to make a difference? If this sounds like you, this could be your perfect role. Johnnie Johnson Housing is a subsidiary of Sanctuary Housing Association, one of the UK’s leading providers of housing, care and commercial services. We are a not-for-profit housing association dedicated to offering quality and affordable homes in the North of England. With a portfolio of 5,000+ homes, we currently house 7,000+ customers across the North West, North East, Yorkshire and Derbyshire. We have exciting plans for the future, as we join Sanctuary Housing Association, and we are committed to transparency and keeping colleagues informed as we go through this process. We’re looking for someone who will be able to: * Deliver outstanding customer experience and respond to resident queries and feedback in a timely manner. * Take ownership of service provision to resolve problems first time and deliver housing management advice and support in relation to empty properties, complaints and anti-social behaviour. * Undertake compliance activity in line with Fire Safety and Health and Safety regulations. * Deliver a responsive and sensitive service to vulnerable residents making referrals as required and create external partnerships to assist in maintaining the independence of residents and prevent social isolation. * Support residents to develop their IT skills and knowledge So now you’ve heard a bit about what you’ll do, let us tell you a bit about the team – it’s important to know who you might be working with, right? Our Team We are a close-knit neighbourhood team who are all passionate about delivering outstanding services to our customers. We’re led by Rachel our Regional Neighbourhood Manager and as well as providing support to the organisation and our customers, we support each other too. We work hard but we also like to have fun! About You Ideally, we’re looking for someone who has previous experience in a similar role, however this is not essential, it’s more important that you are a great communicator and can develop strong partnerships both internally and externally. You’ll have experience of delivering exceptional customer service and be responsive to the individual needs of residents. You’ll enjoy a challenge, be adaptable and embrace change and will enjoy using technology and digital and data solutions. You’ll be comfortable working on your own, as well as with colleagues across the business in an environment focused on continuous improvement and digital innovation. If you think you’ve got most of what we are looking for, but not everything, we’d still love to hear from you. And the benefits of working for us? We work in a hybrid, agile way, you work where you need to as long as our customers are put first. You’ll also have a degree of flexibility, so you can attend to the important things in life. Whether that’s a gym class you’d love to attend, your child’s school play or maybe it’s just that you’ve got a new fridge being delivered, we will work with you to be flexible. We offer a fantastic holiday allowance of 33 days per annum (including statutory holidays) which rises to 38 days after 5 years’ service. We can offer you an enhanced 5% employer contribution pension scheme and a great recognition scheme. We understand how important having a safe, affordable and comfortable home is, and the difference it can make. We pride ourselves on ensuring our properties support and help people live well and independently for longer. Our mission is to help all our customers to live longer and live better, in a place that they are proud to call home. Why don’t you visit our careers site to find out more about us, the role and what we can offer you. We reserve the right to bring the closing date forward should we get enough quality applications. We have introduced a condensed 4.5 day working week for colleagues, which means our offices close, and we finish working at 1pm on a Friday. We believe this is a great extension to our already flexible ‘My Lifestyle’ approach. This way of working has been endorsed by Sanctuary and will continue until we are fully integrated into their organisation