Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead daily operations of a dynamic delivery team and ensure client satisfaction.
- Company: Join a fast-growing company leveraging AI to help businesses secure funding.
- Benefits: Enjoy competitive salary, 25 days holiday, private health insurance, and remote work setup allowance.
- Why this job: Make a tangible impact in a high-growth environment while building a motivated team.
- Qualifications: Strong background in operations leadership and experience in tech-enabled service businesses required.
- Other info: Annual team retreats to exciting locations like Barcelona and Rome.
The predicted salary is between 43200 - 72000 £ per year.
Join one of the fastest-growing companies, where they leverage AI and a tech-enabled service model to help businesses secure funding.
The Role
As Head of Service Delivery, you’ll oversee the daily operations of our expanding delivery team — including consultants, writers, and team leads. Your mission: drive performance, plan capacity, ensure excellence in delivery, and keep our clients delighted. You’ll take ownership of output targets, operational KPIs, and compliance, all while building scalable systems and cultivating a high-performing, motivated team. This is an ideal role for someone who has scaled operations in a fast-growth environment and is eager to make a tangible impact.
What You’ll Be Doing
- Leading the day-to-day operations of our Grant Consultants and Platinum Writers
- Driving improvements in productivity, turnaround speed, and service quality
- Designing and implementing scalable operational processes and systems
- Owning delivery metrics including volume, SLAs, refunds, margin, and NPS
- Managing resource planning and forecasting in line with sales demand
- Ensuring compliance (e.g. GDPR) with a zero-breach track record
- Delivering high-touch, consultative service that drives client satisfaction
- Partnering with Sales and Product to improve processes and retention
- Coaching delivery leaders to build and scale high-performing teams, including addressing underperformance when needed
We’d Love to Hear From You If You:
- Have a strong background in operations leadership within tech-enabled service businesses
- Have built and scaled systems that deliver measurable performance improvements
- Have led multidisciplinary teams across consulting, content, or service delivery
- Know how to forecast, plan, and allocate resources effectively
- Understand compliance frameworks and are confident managing delivery risk
- Are commercially minded and comfortable owning KPIs and delivery outcomes
- Thrive in dynamic, high-growth environments and enjoy operational problem-solving
- Communicate effectively across teams, leadership, and external stakeholders
What You’ll Get:
- Competitive base salary (shared upfront at the first interview)
- 25 days’ holiday + bank holidays
- Private health insurance
- £1,500 remote work setup allowance
- Annual team retreats — past trips include Barcelona and Rome
- Enhanced parental leave
Head of Service Delivery employer: Emerald Technology
Contact Detail:
Emerald Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Delivery
✨Tip Number 1
Familiarise yourself with the latest trends in AI and tech-enabled services. Understanding how these technologies can enhance service delivery will not only impress us but also show your commitment to driving performance in our rapidly evolving environment.
✨Tip Number 2
Network with professionals in operations leadership, especially those who have experience in scaling teams within tech-driven companies. Engaging with industry peers can provide insights and connections that may give you an edge in the selection process.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved operational processes in previous roles. We value candidates who can demonstrate measurable performance improvements, so having concrete data and success stories ready will be beneficial.
✨Tip Number 4
Showcase your ability to lead multidisciplinary teams by highlighting your coaching and mentoring experiences. We’re looking for someone who can build high-performing teams, so any relevant leadership anecdotes will help you stand out.
We think you need these skills to ace Head of Service Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in operations leadership, particularly within tech-enabled service businesses. Use specific examples that demonstrate your ability to scale systems and improve performance.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with the responsibilities of overseeing delivery teams and driving client satisfaction.
Highlight Relevant Achievements: When detailing your work history, focus on measurable achievements related to operational KPIs, compliance, and team performance. Use metrics to showcase your impact in previous roles.
Showcase Leadership Skills: Emphasise your experience in coaching and developing high-performing teams. Provide examples of how you've addressed underperformance and fostered a motivated work environment.
How to prepare for a job interview at Emerald Technology
✨Showcase Your Leadership Experience
As the Head of Service Delivery, you'll need to demonstrate your ability to lead multidisciplinary teams. Prepare specific examples of how you've successfully managed teams in fast-paced environments, focusing on your strategies for driving performance and addressing underperformance.
✨Understand Operational Metrics
Familiarise yourself with key operational metrics such as SLAs, NPS, and delivery outcomes. Be ready to discuss how you've used these metrics in previous roles to improve service quality and client satisfaction, as this will be crucial for the role.
✨Prepare for Compliance Questions
Given the importance of compliance in this role, brush up on relevant frameworks like GDPR. Be prepared to discuss your experience managing compliance risks and ensuring a zero-breach track record in past positions.
✨Demonstrate Your Problem-Solving Skills
In a dynamic, high-growth environment, operational problem-solving is key. Think of examples where you've identified issues and implemented scalable solutions that improved productivity or service delivery, and be ready to share these during your interview.
