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- Tasks: Monitor CCTV footage, handle calls, and complete admin tasks during night shifts.
- Company: Join a dynamic team providing essential CCTV and alarm services to businesses.
- Benefits: Enjoy a competitive salary, generous holiday, pension contributions, and free onsite parking.
- Why this job: Be part of a close-knit team making a real impact while developing your skills.
- Qualifications: Must have a full UK driving licence and previous customer service experience.
- Other info: Night shifts only, 4 on 4 off schedule, with credit checks required.
The predicted salary is between 19900 - 25000 £ per year.
Red Recruitment is recruiting a Customer Operator to join our client who offers CCTV and Alarm Services to other businesses. The ideal candidate will be reviewing CCTV footage and handling inbound and outbound calls as well as completing administrative tasks relating to the footage.
This role will be working within a close knit team, is night shifts only and the salary is £24,984 per annum.
To be a successful candidate for this role, please note the client will conduct credit checks and background referencing (for the past 5 years).
Benefits and Package for a Customer Operator:- Salary: £24,984 per annum
- Hours: 4 on 4 off, night shifts (7pm - 7am)
- Contract Type: Permanent
- Location: Whitchurch, Bristol
- Located near The Imperial Retail Park
- Matching pension contributions
- 4* life assurance
- Generous holiday allowance
- Free onsite parking
- Small and friendly team
- Alerting the relevant individuals of any suspicious activity, this may be making telephone calls to various departments within and outside the business, this can include the police, a client and/or the management team
- Ensuring all data received is processed in accordance with the requirements of the industry standard and completing any other administrative tasks
- Controlling the suspension and close down of all incidents
- Reviewing CCTV from clients
- Handling high volume inbound and outbound calls, some of these may be difficult
- Ensuring all email correspondence is dealt with in a professional and timely manner
- You must have a full UK driving licence
- You should be tech-savvy and enjoy using various systems at one time
- Having a professional manner as you will be talking to various individuals, within and outside of the business
- Be comfortable with inputting data accurately
- Ability to manage internal and external relationships
- Self-motivated, hard-working and dedicated are all required skills
- Previous customer service experience is required
- You should also be able to work in a fast paced environment and be able to work well under pressure
If you are interested in this position and have the relevant experience required, please apply now!
Night Shift Customer Operator employer: Red Recruitment
Contact Detail:
Red Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Shift Customer Operator
✨Tip Number 1
Familiarise yourself with CCTV systems and alarm services. Understanding the technology and processes involved will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice handling difficult conversations. Since you'll be dealing with high volumes of inbound and outbound calls, role-playing scenarios with a friend can help you build confidence in managing challenging situations.
✨Tip Number 3
Showcase your ability to work under pressure. Prepare examples from your past experiences where you've successfully managed stressful situations, as this is crucial for a night shift role in a fast-paced environment.
✨Tip Number 4
Highlight your customer service experience. Be ready to discuss specific instances where you've provided excellent service, as this will be key in demonstrating your suitability for the Customer Operator position.
We think you need these skills to ace Night Shift Customer Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and any technical skills. Emphasise your ability to handle high-pressure situations and your proficiency with technology.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities of the Customer Operator role. Mention your experience with handling calls, reviewing data, and working in a team environment, as well as your motivation for applying.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as your ability to manage relationships, work under pressure, and your tech-savviness. Use specific examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Red Recruitment
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Night Shift Customer Operator. Familiarise yourself with the key tasks such as reviewing CCTV footage, handling calls, and managing administrative duties. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since previous customer service experience is essential, prepare examples from your past roles where you successfully handled difficult situations or provided excellent service. This will highlight your ability to manage high-volume calls and maintain professionalism under pressure.
✨Demonstrate Tech Savviness
As the role requires being tech-savvy, be ready to discuss your experience with various systems and technologies. You might even want to mention specific software or tools you've used in previous jobs that relate to data processing or communication.
✨Prepare for Background Checks
Since the client conducts credit checks and background referencing, be prepared to discuss your history openly. Ensure you have all necessary documentation ready and be honest about any potential concerns, as transparency can build trust with your potential employer.
