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- Tasks: Support client infrastructure and maintain data centre operations with hands-on technical tasks.
- Company: Join a leading Datacentre Provider in Hounslow, known for state-of-the-art facilities.
- Benefits: Enjoy a competitive salary, shift allowance, and opportunities for professional growth.
- Why this job: Be part of a dynamic team, enhance your tech skills, and engage with customers directly.
- Qualifications: Full UK driving licence and experience in a similar role required; IT certifications are a plus.
- Other info: Work in a 24/7 rotation, perfect for those seeking flexible hours.
The predicted salary is between 26000 - 35000 £ per year.
A leading Datacentre Provider in Hounslow is looking for a hands-on technical professional with a passion for infrastructure, data centre operations, and customer support. We are seeking a Data Centre Operations Analyst to support the delivery, operation, and management of client infrastructure across our state-of-the-art UK data centre facilities.
You will play a key role in maintaining customer racks, coordinating data and power cabling, conducting hardware installs, and executing customer tasks in the data centre environment. This position involves both operational support and face-to-face customer interactions, so excellent communication and organisational skills are essential. You will also work closely with cross-functional teams to uphold site standards and deliver high-quality service.
Key Responsibilities:- Provide on-site support to clients across our data centre locations
- Maintain records and ticketing systems to track tasks and updates
- Perform audits, cabling, decommissioning, media handling, and rack installations
- Assist in maintaining hosting infrastructure: power, cabling, patch panels, and rack configurations
- Ensure the cleanliness and operational readiness of the data centre environment
- Liaise with internal teams and customers to fulfil technical requests
- Offer assistance through the Service Desk as needed, managing calls and emails
- Adhere strictly to all security and compliance procedures
- Full clean UK driving license required
- Experience in a similar role (Datacentre technician, network engineer)
- Strong understanding of data cabling installation and management
- Comfortable handling customer data securely and professionally
- Familiarity with IT systems and hardware troubleshooting
- Experience using ticketing systems for workflow and task tracking
- Comfortable working rotating shifts, including nights and weekends
- Microsoft (MCSA/MCSE), Cisco (CCENT/CCNA), or ITIL V3 certifications
Paying up to £26k basic + Shift Allowance 33%. Total Package Circa £35k
Datacenter Operations Analyst employer: Context Recruitment Limited
Contact Detail:
Context Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Datacenter Operations Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies and tools used in data centre operations. Research common hardware and software systems that are prevalent in the industry, as this knowledge will help you stand out during interviews.
✨Tip Number 2
Network with professionals already working in data centres or related fields. Attend industry events or join online forums to connect with others who can provide insights and potentially refer you to job openings.
✨Tip Number 3
Prepare for hands-on assessments by practising your technical skills. Set up a small home lab if possible, where you can simulate data cabling installations and hardware troubleshooting to demonstrate your capabilities.
✨Tip Number 4
Showcase your customer service skills during interviews. Since this role involves face-to-face interactions, be ready to discuss past experiences where you successfully resolved customer issues or improved client satisfaction.
We think you need these skills to ace Datacenter Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in data centre operations, customer support, and technical skills. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for infrastructure and data centre operations. Mention specific experiences that relate to the responsibilities listed in the job description, such as handling customer data or performing hardware installations.
Highlight Communication Skills: Since the role involves face-to-face customer interactions, emphasise your communication and organisational skills in both your CV and cover letter. Provide examples of how you've successfully managed customer relationships in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a technical role like this.
How to prepare for a job interview at Context Recruitment Limited
✨Show Your Technical Skills
Make sure to highlight your hands-on experience with data centre operations. Be prepared to discuss specific technical tasks you've performed, such as cabling installations or hardware troubleshooting, as this role requires a solid understanding of these areas.
✨Demonstrate Excellent Communication
Since the position involves face-to-face customer interactions, it's crucial to showcase your communication skills. Practice explaining complex technical concepts in simple terms, and be ready to provide examples of how you've successfully interacted with clients in the past.
✨Familiarise Yourself with Compliance Procedures
Understanding security and compliance procedures is essential for this role. Research common data centre compliance standards and be prepared to discuss how you would ensure adherence to these protocols in your work.
✨Prepare for Shift Work Questions
This job requires working rotating shifts, including nights and weekends. Be ready to discuss your availability and any previous experience you have with shift work, as well as how you manage work-life balance in such situations.
