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- Tasks: Deliver exceptional guest experiences and serve specialty coffee with passion.
- Company: Join WatchHouse, Europe's Best Coffee Shop Chain, redefining coffee culture in iconic locations.
- Benefits: Enjoy free drinks, flexible hours, career growth opportunities, and a fun team environment.
- Why this job: Be part of a passionate team creating memorable connections and elevating the coffee experience.
- Qualifications: No specific qualifications required, just bring your enthusiasm and a love for coffee!
- Other info: Access to training, social events, and discounts on food and retail coffee.
WatchHouse is a group of specialty coffee Houses located in iconic neighbourhoods across London, Bath and New York. We are dedicated to elevating the coffee experience through our "Modern Coffee" philosophy. We offer premium products in exceptional places with our passionate team to ensure each visit offers a unique guest experience. This commitment to quality and heartfelt hospitality earned us the title of Europe's Best Coffee Shop Chain at the 2024 European Coffee & Hospitality Awards.
We are looking for skilled and experienced Part-Time 30 hrs Front of House to join our team at WatchHouse Tower Bridge.
As a Front of House Team Member at WatchHouse, you will be at the forefront of delivering our Modern Coffee Experience. Your role is all about providing outstanding hospitality, sharing your passion for specialty coffee and food, and creating memorable connections with every guest.
Key Responsibilities:- Deliver exceptional guest experiences by creating a warm, welcoming atmosphere for every guest.
- Be knowledgeable about WatchHouse coffee and food offerings, confidently guiding customers through the menu.
- Serve food and drinks with efficiency, care, and attention to detail, maintaining high presentation standards.
- Maintain a clean and organized floor, ensuring the space is always inviting and reflective of WatchHouse's brand standards.
- Adapt to both counter service and floor service as required.
- Collaborate with your team and managers and support where needed.
- Live and breathe the WatchHouse core values of Passion, Empathy, Diligence and Can Do.
- Always remain presentable and adhere to the WatchHouse uniform standards.
- Be proactive and look for opportunities to help, whether it’s assisting teammates, serving customers, or keeping the space running smoothly.
- Bring expert-level knowledge of WatchHouse's coffee and food, sharing insights with customers and supporting new team members with professionalism and warmth.
- Take pride in delivering a premium experience, creating a place where guests feel valued and connected.
This is more than just a job - it’s a chance to grow your career in hospitality as WatchHouse expands.
What can you expect at WatchHouse:- Beautifully designed Houses, working on industry leading equipment and with fellow hospitality professionals.
- Contracted hours every week to give you stability and the ability to plan your personal life.
- Empathetic managers who will be flexible on your needs.
- Free coffee, tea and WatchHouse made drinks (even on your days off!).
- Providing on and off shift training when you join the team to ensure you are set for success.
- Access to SCA training (depending on your role).
- 250g of free coffee each month.
- Access to the Cycle to work scheme.
- A day off shift induction within your first two weeks of joining WatchHouse.
- Genuine opportunities for career growth within WatchHouse as we continue to grow.
- Free lunch on every shift.
- A social budget for each location to have fun with your team outside of work.
- An invite to the annual WatchHouse Party; including presenting the Core Value Awards and prizes such as a trip to Coffee Farms!
- 30% off food in any of our House, any time.
- 30% off our WatchHouse retail coffee, anytime.
WatchHouse was born from a passion to do better. Diligence and attention to detail are paramount to what we do, we focus on the detail. We strive for perfection. We really care.
We are a people first business, curious and interested in those around us. We treat everyone with respect. We pride ourselves on creating an environment where diversity is celebrated, equality is insisted and inclusion expected.
A company where we believe in having the right person in the role; personality and individuality at the top of the list of what we are looking for in applications and throughout our hiring process.
We also know that everyone is different, and we value and respect diversity, standing up for equality and standing against any form of discrimination.
Decisions about and the treatment of people at work should be based on the individual’s abilities, skills, performance and behaviour - these should be assessed against the WatchHouse job description requirements for each individual role.
We are always patient and considerate towards others. Encouraging, approachable and communicating brilliantly. We strive to be the best we can be, by giving and receiving regular and honest feedback in a professional manner.
We plan ahead, prioritise and are mindful and respect the time of others. We complete every task to the best of our ability. Always happy to ask for help, work in cohesion with other people/departments and share successes.
We work to make WatchHouse an environment of trust and comradery, where others are inspired to play their part in working effectively together. Building strong relationships with others and demonstrating positive energy. We recognise and value the contribution of others across the business, working together to deliver the Modern Coffee experience to each and every person touched by our business.
Our four core values - passion, can do, diligence and empathy - are what make WatchHouse who we are. Our decisions are made based on these principles. To grow and succeed at WatchHouse, it is imperative that these values also resonate strongly with you and can drive your ambition in the same way they do ours.
Front of House Team Member- Counter/Floor Service. employer: WatchHouse
Contact Detail:
WatchHouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member- Counter/Floor Service.
✨Tip Number 1
Familiarise yourself with WatchHouse's coffee offerings and their Modern Coffee philosophy. Being able to discuss their unique products and share your passion for specialty coffee will set you apart during the interview.
✨Tip Number 2
Demonstrate your understanding of exceptional guest experiences by preparing examples from your past roles. Think about how you created memorable connections with customers and how you can bring that same energy to WatchHouse.
✨Tip Number 3
Showcase your teamwork skills by discussing how you've collaborated with colleagues in previous jobs. Highlighting your ability to support teammates and maintain a positive atmosphere will resonate well with WatchHouse's values.
✨Tip Number 4
Emphasise your adaptability by sharing experiences where you've successfully handled both counter and floor service. This flexibility is crucial for the role and will demonstrate your readiness to meet the demands of the job.
We think you need these skills to ace Front of House Team Member- Counter/Floor Service.
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of a Front of House Team Member at WatchHouse. Tailor your application to highlight how your skills and experiences align with their core values of Passion, Empathy, Diligence, and Can Do.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for coffee and hospitality. Mention specific aspects of WatchHouse that resonate with you, such as their commitment to quality and community. Use this opportunity to showcase your personality and individuality.
Highlight Relevant Experience: In your CV, emphasise any previous experience in hospitality or customer service roles. Be sure to include examples of how you've delivered exceptional guest experiences and maintained high standards, as these are key to the role at WatchHouse.
Proofread Your Application: Before submitting your application, take the time to proofread it carefully. Check for spelling and grammatical errors, and ensure that your formatting is consistent. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at WatchHouse
✨Show Your Passion for Coffee
Make sure to express your enthusiasm for specialty coffee during the interview. Share any personal experiences or knowledge you have about different coffee types and brewing methods, as this aligns with WatchHouse's commitment to elevating the coffee experience.
✨Demonstrate Exceptional Hospitality Skills
Prepare to discuss how you create a warm and welcoming atmosphere for guests. Think of specific examples from your past experiences where you went above and beyond to ensure customer satisfaction, as this is key to the role at WatchHouse.
✨Emphasise Team Collaboration
Highlight your ability to work well in a team environment. Be ready to share instances where you supported your colleagues or contributed to a positive team dynamic, as collaboration is essential at WatchHouse.
✨Align with Core Values
Familiarise yourself with WatchHouse's core values: Passion, Empathy, Diligence, and Can Do. Be prepared to discuss how these values resonate with you and provide examples of how you've embodied them in your previous roles.
