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- Tasks: Join our team as a Service Desk Engineer, resolving IT issues and supporting users daily.
- Company: Be part of a prestigious financial services organisation in Edinburgh, known for excellence.
- Benefits: Enjoy a competitive salary, permanent contract, and a flexible 37.5-hour work week.
- Why this job: Make a real impact on user satisfaction while developing your IT skills in a supportive environment.
- Qualifications: Strong knowledge of Windows OS and Microsoft 365; customer service skills are essential.
- Other info: Opportunity for continuous professional development and collaboration with experienced IT professionals.
The predicted salary is between 28000 - 42000 £ per year.
Reed Technology is delighted to be partnering with a prestigious financial services organisation in Edinburgh, currently looking to expand their IT team with the addition of a skilled Service Desk Engineer.
As part of the Service Desk team and reporting to the Infrastructure Operations Manager, you’ll play a key role in ensuring timely and effective resolution of end-user issues and service requests. Your work will directly contribute to maintaining high levels of user satisfaction and operational efficiency across the organisation.
Key Responsibilities:- Provide first and second line support to the IT infrastructure.
- Manage service and change requests, incident resolution, and scheduled IT tasks.
- Install and configure end-user hardware and software in line with infrastructure standards, including applying operating system updates and patches.
- Troubleshoot and resolve issues with desktops, laptops, and other end-user devices.
- Perform IT administration tasks including user account management, group changes, and resource allocation.
- Maintain and update IT documentation and knowledge base.
- Support IT security policies and ensure compliance across the organization.
- Provide out-of-hours support for deployments and upgrades on a rota basis.
- Act as an on-site liaison for third-line support teams, assisting with hands-on tasks.
- Collaborate with team members to share knowledge and improve IT services.
- Stay current with industry trends and pursue continuous professional development.
- Strong knowledge of Windows OS, Microsoft 365 applications.
- Experience supporting Azure AD/Entra ID, Exchange Online, Microsoft Teams, and Intune.
- Proficient in installing and configuring end-user devices and troubleshooting hardware/software issues.
- Familiarity with IT infrastructure technologies such as DNS, DHCP, TCP/IP, and routing.
- Excellent customer service, communication, and problem-solving skills.
- Experience with server and desktop hardware installation and maintenance.
- Knowledge of ITIL or other recognized IT support practices is a plus.
- Microsoft certifications related to M365, Intune, and Azure/Entra ID are highly desirable.
- Team player with a proactive, can-do attitude.
- Strong attention to detail and time management.
- Salary up to £35,000 / annum
- Permanent contract
- 37.5 hour work-week (Monday to Friday), between 7.30am to 6pm (on a rota basis).
Contact Detail:
Reed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows OS, Microsoft 365, and Azure AD. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've effectively resolved user issues in the past. This will highlight your ability to maintain high levels of user satisfaction, which is crucial for a Service Desk Engineer.
✨Tip Number 3
Stay updated on industry trends and best practices in IT support. Mentioning recent developments or certifications related to ITIL or Microsoft products can set you apart from other candidates.
✨Tip Number 4
Network with current employees or professionals in the field through platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Service Desk Engineer role. Focus on your knowledge of Windows OS, Microsoft 365 applications, and any experience with Azure AD or Intune.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and problem-solving abilities. Mention specific examples of how you've successfully resolved IT issues in the past and your proactive approach to teamwork.
Highlight Relevant Certifications: If you have any Microsoft certifications related to M365, Intune, or Azure/Entra ID, be sure to mention them prominently in your application. This can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Desk Engineer.
How to prepare for a job interview at Reed
✨Showcase Your Technical Skills
Make sure to highlight your strong knowledge of Windows OS, Microsoft 365 applications, and any experience you have with Azure AD/Entra ID. Be prepared to discuss specific examples of how you've installed, configured, and troubleshot end-user devices in previous roles.
✨Demonstrate Customer Service Excellence
Since this role involves providing first and second line support, it's crucial to showcase your excellent customer service skills. Prepare to share instances where you've successfully resolved user issues and maintained high levels of user satisfaction.
✨Familiarise Yourself with ITIL Practices
If you have knowledge of ITIL or other recognised IT support practices, be sure to mention it during the interview. This shows that you understand the importance of structured IT service management and can contribute to operational efficiency.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about common issues you’ve encountered in IT support and how you resolved them. This will demonstrate your critical thinking and troubleshooting skills effectively.
