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- Tasks: Join our team as a Customer Service Administrator, tracking cargo and organising shipments.
- Company: Work with a prestigious client in the freight industry, known for their growth and innovation.
- Benefits: Enjoy a salary up to £28,000, free on-site parking, and long-term career prospects.
- Why this job: This role offers full training, a chance to develop customer service skills, and a supportive culture.
- Qualifications: Ideal candidates should have excellent customer service skills, preferably with freight experience.
- Other info: Be prepared for occasional site visits to assist with picking and packing.
The predicted salary is between 16800 - 28000 £ per year.
Freight Operations Agent (Permanent) Frimley
Our prestigious client, based in Frimley, have an exciting opportunity for an Operations Agent to join their ever growing team and organisation. Full training will be provided and duties include the following:
- Tracking worldwide cargo
- Making bookings with airlines, over the telephone and via e-mail
- Organising European road freight collections and deliveries
- Organising worldwide courier shipments
- Quoting customers
- Following up quotes by calling the customer
- On the odd occasion go to clients site to assist in picking and packing
- Update the internal system with accurate delivery information
- Handle general cargo and shipment queries from customers
Our client is looking for someone who is willing to go the extra mile to support customers’ needs and have fantastic Customer Service skills, ideally from the Freight industry. They are offering a salary of up to £28,000, offer free, on-site parking and long-term CAREER PROSPECTS!
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days please assume that your application has not been successful.
Customer Service Administrator - Freight employer: The Recruiters Room
Contact Detail:
The Recruiters Room Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator - Freight
✨Tip Number 1
Familiarise yourself with the freight industry terminology and processes. Understanding terms like 'cargo tracking', 'road freight', and 'courier shipments' will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've gone the extra mile for customers in previous roles. This could be through resolving issues, providing exceptional support, or improving customer satisfaction.
✨Tip Number 3
Research the company’s values and mission. Tailoring your conversation to align with their goals during any interactions can make a strong impression and show that you're a good cultural fit.
✨Tip Number 4
Network with professionals in the freight industry. Engaging with others in the field can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Customer Service Administrator - Freight
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Administrator position. Tailor your application to highlight relevant experience in freight operations and customer service.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, particularly within the freight industry. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to go the extra mile for customers.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the job requirements, such as handling cargo queries or making bookings, to show you are a perfect fit.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at The Recruiters Room
✨Know Your Freight Basics
Brush up on your knowledge of freight operations, including cargo tracking and booking processes. Being able to discuss these topics confidently will show the interviewer that you understand the industry.
✨Demonstrate Customer Service Skills
Prepare examples of how you've gone the extra mile for customers in previous roles. Highlighting your customer service experience will resonate well with the company's focus on supporting customer needs.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, such as dealing with a shipment delay or a difficult customer. Practising your responses can help you articulate your problem-solving skills effectively.
✨Show Enthusiasm for the Role
Express genuine interest in the position and the company. Research their values and culture, and be prepared to explain why you want to work there and how you can contribute to their success.
