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For Companies At a Glance
- Tasks: Provide 3rd line support, troubleshoot infrastructure, and lead client projects.
- Company: Join a respected Managed Service Provider with a growing team.
- Benefits: Enjoy hybrid working, technical autonomy, and opportunities for learning.
- Why this job: Perfect for tech enthusiasts who thrive on challenges and client interaction.
- Qualifications: Experience in a 2nd/3rd line role and strong communication skills required.
- Other info: Local travel to client sites is necessary; driving licence needed.
The predicted salary is between 28000 - 36000 £ per year.
Salisbury - Hybrid working (mix of office, home, and client site) £32,000 - £40,000 DOE. Driving licence required - client site visits involved.
Are you an experienced 3rd Line Engineer with a solid MSP background? Do you enjoy tackling a mix of infrastructure and networking challenges? Looking for a role that keeps you hands-on, technical, and client-facing? This role could be a great fit.
Join a growing and well-regarded Managed Service Provider as part of their senior engineering team. You will take ownership of escalated issues, support and guide more junior engineers, and lead on technical projects for a range of SME clients.
What you will be doing:
- Providing 3rd line support and infrastructure troubleshooting
- Leading smaller client projects and rearchitecting customer networks
- Acting as an escalation point for complex issues
- Installing, configuring, and supporting client environments across servers, networks, and cloud platforms
- Mentoring junior engineers and ensuring quality technical delivery
- Attending client sites when required (local travel)
Core technical skills we are looking for:
- Windows Server (setup, troubleshooting, maintenance)
- Microsoft 365 administration and support
- Active Directory & Group Policy
- Network support - routers, switches, firewalls (WatchGuard experience a bonus)
- TCP/IP, DNS, DHCP
- Strong experience with remote and on-site troubleshooting
- Comfortable working across a broad IT estate (hardware, software, cloud, networking)
- Experience delivering infrastructure projects and identifying opportunities for improvement
You will need:
- Experience in a 2nd/3rd line role within an MSP environment
- Strong communication skills and client-facing confidence
- A methodical and calm approach under pressure
- Full UK driving licence and access to your own vehicle
This is a varied and rewarding role that offers technical autonomy, exposure to different technologies, and a culture that values learning and initiative. If you are ready for a new challenge where no two days are the same — we would love to hear from you.
3Rd Line Infrastructure Engineer employer: Constant Recruitment Ltd
Contact Detail:
Constant Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3Rd Line Infrastructure Engineer
✨Tip Number 1
Make sure to highlight your experience in a Managed Service Provider (MSP) environment during any conversations or interviews. This is crucial as the role specifically seeks someone with a solid MSP background.
✨Tip Number 2
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Microsoft 365, and network support tools. Being able to discuss these confidently will show your technical expertise.
✨Tip Number 3
Prepare examples of how you've successfully led projects or mentored junior engineers in the past. This will demonstrate your leadership skills and ability to handle escalated issues effectively.
✨Tip Number 4
Since client site visits are part of the role, be ready to discuss your approach to client interactions. Show that you can communicate complex technical information clearly and build strong relationships with clients.
We think you need these skills to ace 3Rd Line Infrastructure Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 3rd line support and infrastructure troubleshooting. Emphasise your background in Managed Service Providers (MSPs) and any specific technologies mentioned in the job description, such as Windows Server and Microsoft 365.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for tackling infrastructure and networking challenges. Mention specific projects or experiences where you led technical initiatives or mentored junior engineers, aligning with the responsibilities of the role.
Highlight Technical Skills: In your application, clearly list your core technical skills, especially those related to Active Directory, network support, and cloud platforms. Use bullet points for clarity and ensure you demonstrate your problem-solving abilities in these areas.
Showcase Client-Facing Experience: Since this role involves client interaction, include examples of your strong communication skills and any previous client-facing roles. Describe how you handled complex issues and maintained client relationships, which will be crucial for this position.
How to prepare for a job interview at Constant Recruitment Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server, Microsoft 365, and network support. Highlight specific projects where you successfully troubleshot complex issues or led infrastructure improvements.
✨Demonstrate Client-Facing Confidence
Since this role involves client interaction, practice articulating your thoughts clearly and confidently. Share examples of how you've effectively communicated technical information to non-technical clients in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities under pressure. Think of scenarios where you had to troubleshoot a critical issue or mentor a junior engineer, and be ready to explain your approach.
✨Research the Company Culture
Understand the values and culture of the Managed Service Provider. Be ready to discuss how your personal values align with theirs, especially regarding learning and initiative, which are important for this role.
