Temp Remote Service Analyst Role

Looking for an experienced service analyst to join a global software and tech organisation remotely for a few months.

Pay Rate: £16.00 p/h

Start: ASAP

Duration: 2 months, likely to be extended

Hours: 09:00-18:00

Responsibilities:

• Support the end-to-end service support workflow—from triaging customer queries to tracking resolution and surfacing recurring issues.
• Manage client user access across multiple environments, ensuring secure, compliant access control.
• Manage the reporting of key service metrics (e.g. ticket volumes, resolution SLAs, issue trends) to inform performance reviews and strategic decisions.
• Liaise between delivery, product, and customer success teams to ensure seamless configuration and deployment of new features.

Ideal candidate:

– Experience in a service operations, support, or analyst role—ideally within a SaaS or tech-driven environment.- Understanding of access controls, data integrity, and incident management best practices.- Strong problem-solving and coordination skills with a sharp eye for detail.- Confidence managing multiple stakeholders and workflows simultaneously.- Familiarity with service management tools (e.g. ServiceNOW, Jira, GitHub, Zendesk) and documentation platforms (e.g. Confluence, Notion).- A process-oriented mindset with a passion for continuous improvement.