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- Tasks: Support customer queries and manage user access in a tech-driven environment.
- Company: Join a global software and tech organisation making waves in the industry.
- Benefits: Enjoy remote work flexibility and competitive pay at £16.00 per hour.
- Why this job: Gain valuable experience in service operations while working with innovative teams.
- Qualifications: Experience in service support roles, ideally within SaaS or tech environments.
- Other info: This is a temporary role for 2 months, with potential for extension.
Looking for an experienced service analyst to join a global software and tech organisation remotely for a few months.
Pay Rate: £16.00 p/h
Start: ASAP
Duration: 2 months, likely to be extended
Hours: 09:00-18:00
Responsibilities:
- Support the end-to-end service support workflow—from triaging customer queries to tracking resolution and surfacing recurring issues.
- Manage client user access across multiple environments, ensuring secure, compliant access control.
- Manage the reporting of key service metrics (e.g. ticket volumes, resolution SLAs, issue trends) to inform performance reviews and strategic decisions.
- Liaise between delivery, product, and customer success teams to ensure seamless configuration and deployment of new features.
Ideal candidate:
- Experience in a service operations, support, or analyst role—ideally within a SaaS or tech-driven environment.
- Understanding of access controls, data integrity, and incident management best practices.
- Strong problem-solving and coordination skills with a sharp eye for detail.
- Confidence managing multiple stakeholders and workflows simultaneously.
- Familiarity with service management tools (e.g. ServiceNOW, Jira, GitHub, Zendesk) and documentation platforms (e.g. Confluence, Notion).
- A process-oriented mindset with a passion for continuous improvement.
Temp Remote Service Analyst Role employer: Angela Mortimer
Contact Detail:
Angela Mortimer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temp Remote Service Analyst Role
✨Tip Number 1
Familiarise yourself with the specific service management tools mentioned in the job description, such as ServiceNOW and Jira. Having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Brush up on your understanding of access controls and incident management best practices. Being able to discuss these topics confidently will demonstrate your expertise and readiness for the role.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully managed multiple stakeholders or workflows. This will showcase your coordination skills and ability to handle the demands of the role.
✨Tip Number 4
Research the company’s recent projects or updates in the tech space. Showing that you are informed about their work can help you stand out and demonstrate your genuine interest in joining their team.
We think you need these skills to ace Temp Remote Service Analyst Role
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service operations or analyst roles, especially within SaaS or tech environments. Emphasise your familiarity with service management tools like ServiceNOW or Jira.
Craft a Compelling Cover Letter: In your cover letter, explain why you're a great fit for the Temp Remote Service Analyst role. Mention specific skills such as problem-solving and coordination, and how they relate to the responsibilities outlined in the job description.
Showcase Relevant Experience: When detailing your work history, focus on experiences that demonstrate your understanding of access controls, data integrity, and incident management best practices. Use quantifiable achievements to illustrate your impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role.
How to prepare for a job interview at Angela Mortimer
✨Showcase Your Experience
Be prepared to discuss your previous roles in service operations or support, especially within a SaaS or tech environment. Highlight specific examples where you successfully managed customer queries or resolved issues.
✨Demonstrate Problem-Solving Skills
Expect questions that assess your problem-solving abilities. Prepare to share instances where you identified recurring issues and how you approached resolving them, showcasing your analytical skills.
✨Familiarity with Tools
Make sure to mention your experience with service management tools like ServiceNOW, Jira, or Zendesk. If you have used documentation platforms such as Confluence or Notion, be ready to discuss how they helped streamline your workflow.
✨Emphasise Coordination and Communication
Since the role involves liaising between various teams, prepare to talk about your experience managing multiple stakeholders. Share examples of how you ensured smooth communication and collaboration in past projects.
