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- Tasks: Join our team as a 3rd Line Support Engineer, tackling complex tech challenges daily.
- Company: Be part of a dynamic Managed Service Provider in the heart of Central London.
- Benefits: Enjoy 25 days annual leave, pension contributions, and a supportive training budget.
- Why this job: Work with cutting-edge technologies and grow your skills in a friendly, fast-paced environment.
- Qualifications: Experience in 2nd/3rd line support with strong technical skills in Windows Server and networking required.
- Other info: This is a full-time, on-site role with no remote options.
The predicted salary is between 35000 - 40000 £ per year.
We're seeking an experienced and highly capable 3rd Line Support Engineer to join a fast-paced Managed Service Provider (MSP) team in Central London. This is a full-time, on-site role, perfect for someone who thrives in a client-facing environment and enjoys working across diverse systems, networks, and applications.
You'll serve as the technical escalation point for 1st and 2nd line teams, taking ownership of advanced troubleshooting, infrastructure management, and project delivery across a variety of SME and enterprise clients.
Key Responsibilities:- Act as the senior technical escalation point for complex support issues across client environments.
- Administer, maintain, and troubleshoot Windows Server environments, networks, and cloud platforms.
- Manage Active Directory, Group Policy, DNS/DHCP, and M365 (Exchange, SharePoint, Teams, Intune).
- Perform server migrations, cloud integrations, and infrastructure upgrades.
- Support and manage virtualization technologies (VMware/Hyper-V).
- Oversee networking systems: firewalls, routers, switches, VPNs.
- Assist with backup and disaster recovery solutions.
- Work closely with clients to understand their needs and deliver best-in-class support.
- Document all configurations, changes, and solutions in the ticketing system and internal knowledge base.
- Proven experience in a 2nd/3rd line support role within an MSP or multi-client environment.
- Strong technical expertise in:
- Windows Server 2016-2022
- Microsoft 365 administration
- Active Directory, Group Policy, DNS/DHCP
- Azure administration and migration experience
- VMware or Hyper-V environments
- Networking (firewalls, VLANs, routing, switching, VPNs)
- Salary: £35,000 - £40,000 DOE
- On-site, Monday-Friday in Central London (no remote/hybrid)
- 25 days annual leave + bank holidays
- Pension contribution
- Certification support and training budget
- Friendly, skilled team with opportunities for progression
- Access to a wide variety of technologies and industry sectors
3rd line engineer MSP employer: Oscar Technology
Contact Detail:
Oscar Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd line engineer MSP
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Active Directory, and M365. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your troubleshooting skills by thinking of examples where you've resolved complex issues in a previous role. This will help you illustrate your problem-solving abilities and how you can add value to our team.
✨Tip Number 3
Since this role involves client interaction, practice articulating technical concepts in a way that non-technical clients can understand. This skill is crucial for ensuring effective communication and building strong relationships with our clients.
✨Tip Number 4
Research our company culture and values to align your responses during the interview. Showing that you understand and resonate with our mission will make you a more appealing candidate for the position.
We think you need these skills to ace 3rd line engineer MSP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 2nd and 3rd line support roles, particularly within an MSP environment. Emphasise your technical skills in Windows Server, Microsoft 365, and networking technologies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and client-facing roles. Mention specific examples of how you've successfully managed complex support issues and contributed to project delivery.
Highlight Key Skills: In your application, clearly outline your expertise in Active Directory, Group Policy, and cloud platforms. Use bullet points to make these skills stand out, as they are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a technical role.
How to prepare for a job interview at Oscar Technology
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Windows Server, Active Directory, and cloud platforms. Highlight specific projects where you successfully managed complex issues or migrations, as this will demonstrate your capability in a 3rd line support role.
✨Demonstrate Problem-Solving Skills
Expect to face scenario-based questions that assess your troubleshooting abilities. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing how you approached and resolved technical challenges in previous roles.
✨Communicate Clearly and Effectively
Since this role involves client interaction, practice articulating technical concepts in a way that non-technical clients can understand. Good communication skills are essential, so be ready to explain your thought process during problem resolution.
✨Prepare Questions for the Interviewers
Have a list of insightful questions ready to ask about the company's culture, team dynamics, and the technologies they use. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
