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For Companies At a Glance
- Tasks: Be the go-to person for logging and scheduling maintenance requests.
- Company: Join a top Midlands Facilities Management company known for quality service.
- Benefits: Enjoy a competitive salary and a supportive office environment.
- Why this job: Make a real impact by keeping operations smooth and clients happy.
- Qualifications: Experience in helpdesk or scheduling roles is a plus; strong communication skills are essential.
- Other info: Immediate start available; perfect for proactive team players!
The predicted salary is between 28000 - 42000 £ per year.
Scheduler/Helpdesk
Permanent
Office Based/Midlands
Up to £35,000
42.5 hours Monday to Friday 08:00 – 17:00
About the company
They are a leading Midlands-based Facilities Management company, delivering high-quality maintenance and repair services across a wide portfolio of commercial properties. Due to continued growth, they are looking for a proactive and highly organised Scheduler / Helpdesk Coordinator to join their operations team.
Role Overview
As a Scheduler / Helpdesk Coordinator, you will be the first point of contact for incoming maintenance requests from our clients. You will play a key role in ensuring that jobs are logged accurately, prioritised effectively, and assigned to the correct engineers. Your role is crucial in keeping operations running smoothly and maintaining strong relationships with both clients and field staff.
Key Responsibilities
- Receive and log reactive and planned maintenance requests via phone, email, and portal.
- Schedule and dispatch engineers to commercial sites based on job priority, location, and skillset.
- Monitor job progress and update clients regularly on the status of works.
- Maintain accurate records on the internal systems.
- Work closely with the operations team to ensure SLAs and KPIs are met.
- Handle customer queries efficiently and professionally, providing timely resolutions.
- Manage engineers’ diaries, factoring in travel time, urgent jobs, and availability.
- Liaise with subcontractors where needed to arrange specialist works.
- Assist with producing reports, raising purchase orders, and administrative support.
Requirements
- Previous experience in a helpdesk, scheduler, or coordination role within FM, construction, or engineering (desirable).
- Strong organisational skills and the ability to multitask under pressure.
- Excellent communication skills, both written and verbal.
- Confident in using IT systems.
- A team player with a proactive attitude and a focus on customer service.
- Ability to prioritise tasks and remain calm in a fast-paced environment.
Please apply for this role as a Scheduler/Helpdesk if you are available for an immediate start. Please send your CV to or call the office for a confidential chat and ask for Becky.
Helpdesk/Scheduler employer: Zeal recruitment
Contact Detail:
Zeal recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk/Scheduler
✨Tip Number 1
Familiarise yourself with the Facilities Management industry. Understanding the key terms and processes will help you speak confidently during interviews and demonstrate your knowledge of the role.
✨Tip Number 2
Network with professionals in the FM sector. Attend local events or join online forums to connect with people who can provide insights or even refer you to opportunities within their companies.
✨Tip Number 3
Prepare for common interview questions specific to scheduling and helpdesk roles. Think about scenarios where you've successfully managed multiple tasks or resolved customer issues, as these will likely come up.
✨Tip Number 4
Showcase your IT skills during the application process. Be ready to discuss any relevant software you've used in previous roles, as this is crucial for a Scheduler/Helpdesk position.
We think you need these skills to ace Helpdesk/Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in helpdesk or scheduling roles, particularly within facilities management, construction, or engineering. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your organisational skills and ability to multitask under pressure. Mention specific examples of how you've successfully managed schedules or handled customer queries in previous roles.
Highlight Communication Skills: Since excellent communication is key for this role, ensure you provide examples of your written and verbal communication skills in both your CV and cover letter. This could include experiences where you effectively liaised with clients or team members.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Zeal recruitment
✨Showcase Your Organisational Skills
As a Scheduler/Helpdesk Coordinator, your ability to organise and prioritise tasks is crucial. Be prepared to discuss specific examples from your previous roles where you successfully managed multiple requests or schedules under pressure.
✨Demonstrate Excellent Communication
Since you'll be the first point of contact for clients, it's important to highlight your communication skills. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've handled customer queries in the past.
✨Familiarise Yourself with IT Systems
Confidence in using IT systems is key for this role. Before the interview, review any relevant software or tools mentioned in the job description. If possible, mention your experience with similar systems to show you're tech-savvy.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as scheduling conflicts or urgent maintenance requests. Think through potential scenarios and how you would approach them, demonstrating your problem-solving skills and proactive attitude.
