IT Systems Administrator

IT Systems Administrator

A prestigious UK law firm, consistently ranked in the top tiers by Chambers and Legal 500, is seeking to recruit an IT Systems Analyst on an initial 12 month FTC in its London office.

• Competitive salary
• 12-month fixed-term contract 
• 09:30-17:30 working hours
• Hybrid working (3 days office / 2 days remote)
• Generous employee benefits to include wellbeing fund, gym membership contribution, holiday buy / sell etc.!

This role is part of the IT System Account Management Team based in London but working closely with the International IT teams across UK, EMEA, Asia and Australia. 

The ideal candidate needs be a fast learner with awareness on how to maintain the firms systems in accordance with the requirement of IT, the business and Risk/ IT Security.

They should have a broad experience of systems administration and experience within the key tasks below.

Key Responsibilities:

• Active Directories and Exchange 2016 – Account Management and system access.
• MS Azure 0365 and Exchange Online – Account Management and system access.
• Experience of a Joiner/ Leaver process.
• Experience with a Document management Tool (WorkSite)
• Experience of a time management system (Expert)
• Support of MS Teams
• Knowledge of working with a call management tool (Service Now)
• Responding to support tickets ensuring a rapid response to all problems, issues and queries
• Administration of systems such as DocuSign, GTM, Bighand, Google Gsuite, Jira and Interaction.
• Audit and update of the team's administration process documentation.
• Excellent communication skills, both written and verbal
• Take on projects that will involve balancing day to day support with project objectives
• Awareness of security principles around the protection of data on systems

Skills & Requirements:

• The ideal candidate will be a fast learner with broad experience of IT systems administration, ideally from a law firm or other professional services firm
• Good communication skills, pro-active problem-solving and ability to work in a team
• Excellent interpersonal skills – including effective verbal and written communication and strong influencing and networking skills
• Positive attitude towards customer service
• Excellent planning and organisational skills, with a good attention to detail
• Excellent understanding of customer needs and ability to deliver a high level of service
• Flexible and pragmatic approach
• Strong Team Work Skills and a can do attitude, focused on meeting deadlines and on high quality deliverables
• Patience and ability to remain calm under pressure