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- Tasks: Be the first point of contact for homeless residents and provide essential support.
- Company: Join a Local Authority in London dedicated to improving housing solutions.
- Benefits: Enjoy a hybrid work model with two days in the office and flexible hours.
- Why this job: Make a real impact by helping those in need while gaining valuable experience.
- Qualifications: Previous experience in a similar role and knowledge of housing laws is required.
- Other info: Contact Emily at Critical Project Resourcing for more details about this opportunity.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Housing Solutions Triage Officer to work on a hybrid basis with a Local Authority based in London. This will require working from the office two days per week. Job responsibilities include, but are not limited to: – Be the first point of contact for homeless residents – Engage with customers in person as well as via telephone and email – Ensure assessments are completed and make decisions (s184) based on information collected – Provide advice and support to homeless residents – Ensure triage administration systems are kept up to date following assessments Candidate requirements: – Must have previous experience of working within a similar role for another Local Authority or Housing Association – Must have experience and knowledge of using both part 6 and 7 of the Housing Act as well as the Homelessness Act and HRA. Please get in contact with Emily at Critical Project Resourcing if you would be interested in finding more information out about this role ((url removed))…
Housing Solutions Triage Officer employer: CPR
Contact Detail:
CPR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Solutions Triage Officer
✨Tip Number 1
Familiarize yourself with the Housing Act, particularly parts 6 and 7, as well as the Homelessness Act. This knowledge will not only help you in the role but also demonstrate your expertise during the interview.
✨Tip Number 2
Highlight any previous experience you have working with Local Authorities or Housing Associations. Be prepared to discuss specific situations where you successfully assisted homeless residents or managed triage processes.
✨Tip Number 3
Practice your communication skills, especially in engaging with customers both in person and over the phone. Role-playing scenarios can help you feel more confident when interacting with homeless residents.
✨Tip Number 4
Research the Local Authority you’ll be working with. Understanding their specific policies and procedures regarding housing solutions will give you an edge and show your commitment to the role.
We think you need these skills to ace Housing Solutions Triage Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Housing Solutions Triage Officer position. Understand the responsibilities and requirements, especially the importance of experience with the Housing Act and Homelessness Act.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in similar roles within Local Authorities or Housing Associations. Provide specific examples of how you have engaged with homeless residents and completed assessments.
Showcase Communication Skills: Since the role involves engaging with customers via various channels, highlight your communication skills. Mention any relevant experiences where you successfully interacted with clients in person, over the phone, or through email.
Tailor Your Application: Customize your application materials to reflect the specific requirements of the job. Use keywords from the job description, such as 'triage administration systems' and 's184 decisions', to demonstrate your understanding of the role.
How to prepare for a job interview at CPR
✨Know Your Legislation
Make sure you have a solid understanding of both part 6 and 7 of the Housing Act, as well as the Homelessness Act and HRA. Be prepared to discuss how you've applied this knowledge in previous roles.
✨Demonstrate Customer Engagement Skills
Since you'll be the first point of contact for homeless residents, highlight your experience in engaging with customers both in person and through other communication channels. Share specific examples of how you've successfully supported individuals in similar situations.
✨Showcase Your Decision-Making Abilities
Be ready to explain how you approach assessments and decision-making processes (s184). Discuss any relevant experiences where you had to make tough decisions based on collected information.
✨Highlight Your Administrative Skills
Triage administration systems are crucial for this role. Talk about your experience in maintaining accurate records and ensuring that all assessments are up to date. Mention any specific tools or software you are familiar with.
