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- Tasks: Lead the Concierge team, assist guests, and ensure top-notch service standards.
- Company: Join the luxurious Chelsea Harbour Hotel, a 5-star gem in London.
- Benefits: Enjoy social events, training, health plans, and discounts on accommodation worldwide.
- Why this job: Be part of a vibrant team in a stunning location, making unforgettable guest experiences.
- Qualifications: Customer service skills and a passion for hospitality are essential; golden key holder is a plus.
- Other info: Opportunity for career development and a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
The Chelsea Harbour Hotel is seeking an experiencedHead Conciergewho will be responsible for providing up to date information on major events in and outside the hotel and to supervise all uniformed staff in the Concierge department.
Please ensure you read the below overview and requirements for this employment opportunity completely.
As Head Concierge yourkey responsibilitiesinclude:
- Assist clients with their enquiries and queries in an efficient and courteous manner.
- Supervise the work of the Concierge team to ensure that the highest standards are maintained.
- To have a comprehensive knowledge of London restaurants, theatres and relevant guides to travel.
- To be fully knowledgeable of the hotel facilities, daily events, and all fire and emergency procedures
- Ensure highest standards of cleanliness and tidiness are maintained throughout the department.
- To be extra vigilant of people leaving and entering the hotel and be familiar with all hotel security policies and procedures
- In conjunction with the Front Office Manager, to provide a systematic training and induction programme to all Concierge staff and conduct performance reviews on a regular basis.
As Head Concierge, theessential skillsrequired:
- To be a people person with enviable customer service skills.
- Golden key holder (desirable).
- A great communicator who can deal with guests from all over the world some with incredible requests.
- Good organisational skills.
- An unflappable temperament.
- Professional integrity.
For you
We offer abenefits packageincluding:
- Social Events, Wellbeing and Team Activities
- Training and development
- Cash Health Plan cover option available
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- 1 Volunteer Days per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
and many more
About the Hotel
The Chelsea Harbour Hotel is a luxury 5-star all suite hotel set in the exclusive Chelsea Harbour Marina and within walking distance from the legendary Kings Road. All of the hotels luxury suites are spacious and elegantly furnished, with four spectacular penthouse suites which offer some of the best panoramic views across London from their spacious roof terraces. Leisure facilities at the hotel include the Blue Harbour Health Club and Spa, with a 17 metre indoor swimming pool, state of the art fitness centre, sauna, steam room, six treatment rooms and hair salon.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into four collections; Lengs Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
AMRT1_UKCT
Head Concierge employer: The Chelsea Harbour Hotel
Contact Detail:
The Chelsea Harbour Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Concierge
✨Tip Number 1
Familiarise yourself with the Chelsea Harbour Hotel and its unique offerings. Understanding the hotel's facilities, services, and location will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of the hotel or similar establishments. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Head Concierge position.
✨Tip Number 3
Brush up on your knowledge of London’s top restaurants, theatres, and events. Being able to discuss these confidently will not only impress your interviewers but also highlight your suitability for a role that requires extensive local knowledge.
✨Tip Number 4
Prepare examples of how you've handled challenging customer service situations in the past. As a Head Concierge, you'll need to demonstrate your problem-solving skills and ability to remain calm under pressure, so having specific anecdotes ready will be beneficial.
We think you need these skills to ace Head Concierge
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Head Concierge position. Familiarise yourself with the key tasks mentioned in the job description, such as supervising the Concierge team and having comprehensive knowledge of London attractions.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your customer service skills, organisational abilities, and any previous supervisory roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific examples of how you've successfully handled guest requests or led a team in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at The Chelsea Harbour Hotel
✨Showcase Your Customer Service Skills
As a Head Concierge, your ability to provide exceptional customer service is crucial. Prepare examples of how you've handled challenging guest requests or situations in the past, demonstrating your people skills and professionalism.
✨Demonstrate Knowledge of Local Attractions
Familiarise yourself with popular restaurants, theatres, and events in London. During the interview, be ready to discuss your favourite spots and how you would recommend them to guests, showcasing your local expertise.
✨Highlight Your Leadership Experience
Since you'll be supervising the Concierge team, it's important to convey your leadership abilities. Share experiences where you've successfully trained or managed a team, focusing on how you maintain high standards and motivate staff.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle unexpected situations. Think of scenarios you might face as a Head Concierge and how you would respond, ensuring you convey your unflappable temperament.
