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For Companies At a Glance
- Tasks: Lead a team to manage stock, ensure customer satisfaction, and maintain high operational standards.
- Company: Join a prestigious garden centre known for its commitment to quality and customer service.
- Benefits: Enjoy competitive pay, training opportunities, and a vibrant work environment.
- Why this job: Be part of a dynamic team that values customer experience and operational excellence.
- Qualifications: Experience in retail management and strong leadership skills are essential.
- Other info: Ideal for those passionate about gardening and customer service.
The predicted salary is between 28800 - 43200 £ per year.
Our client is a prestigious garden centre business with an invaluable position in the industry. They now require a Manager to oversee their site in Gloucester.
ROLE AND RESPONSIBILITIES:
- You will be responsible for maintaining accurate stock files, thus reflecting accurate profit margins. This approach ensures that all stock variances will be resolved and those unknown will be clearly determined to be shrinkage (theft).
- Accountable for reducing shrinkage across all areas of the business to the agreed company guidelines.
- The company will carry out quarterly audits using the Stock Management Audit process to ensure all stock control systems and processes are fully compliant and in-line with business requirements. Audits should be submitted to the profit protection team once completed.
- To maintain an accurate stock file, it is essential to ensure all shop floor staff, goods in and till staff have an excellent overall understanding of stock control and the current EPOS system to be able to record and amend data.
- Ensure all company procedures are adhered to as stipulated by the stock management audit/bible.
- Ensure all staff are given full initial training in all areas of using the EPOS system that is applicable to them to enable them to carry out their job and maintain accurate stock levels.
- Ensure new staff are fully trained using a structured training programme and feel comfortable in requesting further training should it be required.
- Actively take part in daily stock management processes including ordering and receipting stock, stock taking, wastage and credit requests, till operations and cash management, ensuring a full understanding of all processes.
- Ensure scheduled weekly one to one walk rounds take place, between yourself and each Manager (Department Head), Goods In Supervisor, Till Supervisor and/or Customer Service Manager.
- Ensure stock takes are completed as scheduled, all reasons for shrinkage are understood and controls are being adhered to.
- Ensure all stock stored in external storage areas is well organised, clean and tidy. Stock stored externally should be securely pallet wrapped to prevent stock loss and checked routinely. Storage containers should be opened on a regular basis to ensure they remain free from condensation.
Customer Service and Communication:
- Ensure there are high standards of customer service across the Centre, leading by example and focusing all employees on delivering the very best in customer service practices.
- Create a customer centric culture which removes any barriers that promote a negative customer experience.
- Identify individuals who are not promoting the customer centric approach and take appropriate action.
- Implement any customer service, sales and service training to ensure consistency of service across the Garden Centre.
- Monitor and review customer service levels through online customer feedback, compliment slips, and customer reviews on social media platforms and take immediate action on dealing with any identified areas for improvement.
- Ensure that all media platform reviews are responded to in a professional and timely manner.
- Customer Loyalty targets and a daily focus should be set each week and reviewed in the huddles to keep the teams focused on providing the best service to our customers through the Blue Diamond loyalty scheme.
- Provide relevant content and information on the groups digital channels such as local Facebook and Garden Centre web pages, to promote the Garden Centre activities and promotions to encourage a wider audience to visit the centre.
The role will also consist of:
- Centre Management and Appearance
- Overheads
- HR and Payroll
- Customer Service and Communication
You should come from a multi-site multi-product business, be strong operationally, be process driven and understand everything stock loss, waste and shrinkage. Able to manage a team effectively.
Contact Detail:
Taylor 2 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager, Garden Centre
✨Tip Number 1
Familiarise yourself with stock management systems and processes, especially those related to shrinkage and audits. Understanding these will not only help you in the interview but also demonstrate your proactive approach to managing stock effectively.
✨Tip Number 2
Showcase your experience in customer service and team management during your discussions. Highlight specific examples where you've improved customer satisfaction or led a team to achieve targets, as this aligns perfectly with the role's focus on creating a customer-centric culture.
✨Tip Number 3
Research the company’s values and recent initiatives, particularly around sustainability and community engagement. Being knowledgeable about their mission will allow you to connect your personal values with theirs, making you a more appealing candidate.
✨Tip Number 4
Prepare to discuss how you would implement training programmes for staff on stock control and customer service. Having a clear plan on how to enhance team performance will show that you're ready to take charge and improve operations from day one.
We think you need these skills to ace Store Manager, Garden Centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in stock management, customer service, and team leadership. Use specific examples that demonstrate your ability to reduce shrinkage and improve operational efficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the garden centre industry and your understanding of the role. Mention how your skills align with the responsibilities outlined in the job description, particularly in stock control and customer service.
Highlight Relevant Skills: Emphasise skills such as team management, training, and customer service excellence. Provide examples of how you've successfully implemented training programmes or improved customer satisfaction in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Store Manager role.
How to prepare for a job interview at Taylor 2 Recruitment
✨Know Your Stock Management Basics
Familiarise yourself with stock management processes and the importance of maintaining accurate stock files. Be prepared to discuss how you would handle stock variances and shrinkage, as this is a key responsibility for the role.
✨Demonstrate Customer Service Excellence
Prepare examples of how you've previously created a customer-centric culture in your past roles. Highlight any training initiatives you've implemented to improve customer service standards, as this will resonate well with the interviewers.
✨Showcase Your Leadership Skills
Be ready to talk about your experience in managing teams effectively. Discuss how you ensure that all staff are trained and comfortable with their roles, particularly in relation to stock control and customer service.
✨Engage with Company Values
Research the garden centre's values and mission. During the interview, align your answers with these values to demonstrate that you understand and can contribute to the company's culture and goals.
