Research Lead (London)

Eviden, part of the Atos Group, is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries.

About the CX Practice: You will be part of the wider CX Practice operating within the Design team. The Design team collaborates across various sectors within the CX Practice as well as other practices within Smart Platforms and the wider Eviden network on customer projects. The Design team comprises of Researchers, UX Designers, Service Designers and Content Designers. We are a group of talented, expressive professionals, where you will have the autonomy and trust to excel in your role.

For this role, we are looking for a minimum of eight years’ experience as a researcher. You will have knowledge of working across public and private sectors as a consultant and be able to make decisions and mentor or lead our clients appropriately whilst representing your consultancy with diplomacy. Occasionally, you might be asked to address internal business needs based on your skills and alignment with the CX Design team's principles and approach.

We appreciate members who can contribute to our growth and help us remain in sync with current industry trends. We are looking for a research lead who can collaboratively direct and lead digital teams throughout the research and design process.

• Maintain client and account relationships and meet with clients to gather information about their requirements.
• Confident at executing research strategies end-to-end, to ensure that local implementation meets direction and delivery meets the design standard expected.
• An expert in research, continuously looking to enhance and transform customer journeys by integrating innovation and technology.
• Understand business strategies and effectively bring together relevant business areas to deliver seamless, integrated experiences.
• A champion of best practice, ensuring the implementation of principles across all design and research experiences.
• Excellent communication and stakeholder management skills, able to engage teams and lead the direction.
• Commercially aware with a strategic mind.
• A strong leader, able to bring in the right talent to nurture and develop while instilling accountability and ownership.
• Expertise in Design Thinking and HCD, with experience across persona development, journey, design workshops, usability testing and experience mapping.
• Be energetic, engaging, and positive, with good communication and interpersonal skills.
• Tenacious in overcoming challenges and flexible around change, adapting and problem-solving in an ever-evolving and demanding environment.

• Produce Customer mapping processes and solution documentation.
• Conduct various kinds of research & empathy workshops with stakeholders and internal teams.
• Stakeholder management.
• Organise and run client workshops, conduct user interviews, or compile surveys.
• Conduct direct and indirect research.
• Present research findings to teams and clients in Show & Tell sessions.
• Collate your findings to support Agile methodologies by dividing your findings into Quantitative and Qualitative research.
• Help run Assumption mapping and Hypothesis statement sessions in compiling your users’ mental models and various card sorting processes.
• Collaborate across the team with all touchpoints.
• Present your Personas or User Groups with their needs, pain points & potential solutions.
• Run UAT sessions and experience with using a testing lab would be a welcome addition to your skill set.

• Lead the research process with the project team, Product Owners & stakeholders and work closely with the BA’s and designers on delivering business requirements.
• Confident in dealing with Stakeholders and Product Owners.
• Comfortable formulating and conducting interviews with users and regularly feeding back to the project team on your progress.
• Compiles Hypothesis statements and builds up assumption mapping prior to conducting initial research.
• Goes further in understanding requirements through use of Mental models and Personas and identifies KPI’s and CSF’s through multiple user cases.
• Keeps up to date on tech and research trends and software in the industry.
• Able to lead the discovery phase through to final delivery process.
• Confident in dealing with Stakeholders and Product Owners and justifying your decisions through means of highlighting research through prototypes.
• Able to make decisions independently and guide our clients in the right direction.
• Understands the need to work collaboratively in an agile environment, whilst also able to balance the need to work independently at the same time.
• Able to make decisions independently and knowing when to end the initial research phase and start working with the BA’s and UX designer to help compile user stories and start the design process.
• Have a good understanding and experience of implementing various frameworks and methods as part of working in an Agile delivery focused team.
• Knowledge, understanding and implementation of various WCAG, A11Y Accessibility standards to your solutions.
• Experienced in organising and chairing UAT workshops by setting various task lists for attendees in achieving the desired outcome for your team and the client.

• Experience and knowledge delivering AR/VR solutions.
• Innovation in design and generational design research regarding AI.
• AI prompting tools regarding indirect research.

As a Disability Confident employer, we aim to ensure that people with disabilities who meet the minimum criteria for this position will be offered an interview. We are committed to making reasonable adjustments and changes as needed to the application and assessment process to remove or reduce any disadvantage associated with a person's disability.

Let’s grow together.