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- Tasks: Lead the design of innovative managed service solutions to drive revenue growth.
- Company: Arrow ECS delivers cutting-edge IT solutions to help businesses thrive in a dynamic market.
- Benefits: Enjoy a competitive salary, a supportive work environment, and opportunities for personal development.
- Why this job: Join a collaborative team and make a real impact in the managed services sector.
- Qualifications: 12+ years in managed services with strong communication and product management skills required.
- Other info: Arrow is committed to diversity and inclusion in the workplace.
The predicted salary is between 43200 - 72000 £ per year.
Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners. We help businesses grow faster, operate efficiently and transform in a dynamic market.
As a part of the Arrow Managed Services team, the Managed Services Solution Architect will lead the build of value-centric solutions to drive revenue growth and market share for Arrow ECS in the EMEA region. Demonstrating an innovative and results-oriented approach, you will support the establishment of Arrow as a Managed Services Leader by architecting innovative Managed Service solutions that conceive and sustain high levels of business value for our channel partners and their end-customers.
What will you be doing at Arrow?
- Centralize market feedback and collaborate with the regional and country leaders for establishing and prioritizing managed service development initiatives.
- For the shortlisted initiatives, define the design of the to-be managed services and establish the key requirements, technical set-up and estimate associated level of efforts and costs.
- Define and deploy the technical and functional enhancement roadmap of Arrow ECS managed service platform (Arrow Xpand).
- Define services KPI and monitor performance of the Manage Service platform and third-party delivery partners for ensuring SLAs are met.
- Work with development resources to define the right delivery approach including processes, platform requirements and partners.
- Lead technical discussions during key customer workshops, and act as a technical expert for supporting the conversion of managed service opportunities into tangible projects and sales wins.
- Provide technical input for educating our sales workforce on how to position the Manage Service and build customer value, driving revenue growth.
- Provide input into and collaborate with the Service Solution Manager for establishing the value proposition and service pricing.
What are we looking for?
- 12+ years' experience in leading, implementing, and deploying innovative managed service initiatives.
- Established track records of collaborating with clients for driving Manage Service business value and closing deals from a solution architecture standpoint.
- Service design, integration, implementation and lifecycle management including development of performance metrics.
- Experience of working within a matrix organization.
- Product management or portfolio management experience preferred.
- Prior experience around driving GTM plan and business strategy for managed services offerings for SaaS products.
- Strong attention to detail.
- Strong communications skills (verbal and written) - must be able to communicate at a business and technical level with internal teams, customers, partners and executives.
- Track record creating product from concept to market success.
- Experience with managing a network of third-party delivery partners and external development resources.
What is in it for you?
- Competitive and attractive employee compensation package.
- Reliable & trusting work environment.
- Cooperative team with flat structures and communication.
- Professional and personal development.
Do you see yourself as our future colleague? If yes - send us your application.
Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons.
Contact Detail:
Arrow Electronics, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managed Services Solution Architect
✨Tip Number 1
Familiarise yourself with Arrow ECS's managed services offerings and their unique value propositions. Understanding their current solutions will help you articulate how your experience aligns with their needs during discussions.
✨Tip Number 2
Network with professionals in the managed services sector, especially those connected to Arrow ECS. Engaging with current employees on platforms like LinkedIn can provide insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences where you've successfully led managed service initiatives. Highlighting measurable outcomes will demonstrate your ability to drive business value.
✨Tip Number 4
Stay updated on industry trends and emerging technologies related to managed services. Being knowledgeable about the latest developments will position you as a forward-thinking candidate who can contribute to Arrow's innovative approach.
We think you need these skills to ace Managed Services Solution Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managed services and solution architecture. Focus on your achievements in driving business value and closing deals, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for managed services and how your 12+ years of experience aligns with Arrow's goals. Mention specific projects where you've successfully implemented innovative solutions.
Showcase Technical Expertise: Emphasise your technical skills and experience in service design, integration, and lifecycle management. Provide examples of how you've defined KPIs and monitored performance in previous roles.
Highlight Communication Skills: Since strong communication skills are essential for this position, include examples of how you've effectively communicated complex technical concepts to various stakeholders, including customers and executives.
How to prepare for a job interview at Arrow Electronics, Inc
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Managed Services Solution Architect. Familiarise yourself with Arrow's services and how they differentiate themselves in the market. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Experience
Prepare to discuss specific examples from your 12+ years of experience that demonstrate your ability to lead and implement managed service initiatives. Highlight any successful projects where you drove business value and closed deals.
✨Communicate Effectively
Since strong communication skills are essential, practice explaining complex technical concepts in simple terms. Be ready to engage in discussions that require both technical and business acumen, as you'll need to communicate with various stakeholders.
✨Ask Insightful Questions
Prepare thoughtful questions about Arrow's current managed services and future initiatives. This shows your interest in the role and helps you gauge how you can contribute to their goals, especially regarding service design and performance metrics.
