Client Partner - Retail - Digital Transformation

Who we are: Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world. UST is a mission-driven group of over 30,000+ practical problem solvers and creative thinkers in over 30+ countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live. With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

You Are: A Senior Client Partner who will support our Retail/CPG vertical. You will play a key role in our growth and be tasked with rapid business expansion within accounts, including growing a select client cluster with clearly established top line and bottom-line targets, and being able to sell new service offerings and solutions to the client cluster in order to achieve targeted results.

The Opportunity: Meet established revenue targets by forecasting and managing sales, revenue, and margins for existing customers. Build, grow, and nurture long-term, value-based relationships with senior client stakeholders, focusing on named accounts. Engage in consultative business development, expanding relationships both vertically and horizontally within client organizations. Take a consultative approach with C-level executives and other stakeholders to achieve their business goals, redefine their industries, drive complex negotiations, and resolve conflicts. Help develop a range of intellectual property and best practices around client and portfolio development to build the client base into a significant strategic asset. Monitor how UST executes engagements and take a proactive approach to mitigating potential risks before they arise.

What you need: Bachelor’s degree or relevant years of experience in lieu of degree. At least 10 years’ experience of working with the retail sector, preferably within a system integrator. Experience developing and implementing client strategies to drive revenue growth, enhance customer experience, and improve operational efficiency. In-depth understanding of sector specific requirements and the ability to navigate complex regulatory environments. Experience in executive revenue-generating roles, bringing comprehensive business acumen to account strategies and cultivating ‘win-win’ value propositions. A proven record of building and maintaining long-term relationships at senior (CXO and CXO-1) levels. You’re comfortable presenting to C-level executives, and senior business and technology leaders because you know you are persuasive and influential. Ability to conceptualise, analyse, and create blueprints for business transformations and present solutions across multiple domains. Creative is your middle name!

What we believe: We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it’s those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion, and to place people at the centre of everything we do.

• Humility: We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
• Humanity: Through business, we will better the lives of those less fortunate than ourselves.
• Integrity: We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement: UST is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.