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For Companies At a Glance
- Tasks: Lead CRM IT projects, ensuring alignment with goals and improved service delivery.
- Company: Join a dynamic organisation focused on enhancing higher education through innovative technology.
- Benefits: Enjoy flexible working options, professional development opportunities, and a collaborative culture.
- Why this job: Make a real impact in education while developing your project management skills in a supportive environment.
- Qualifications: Experience in higher education and CRM projects is essential; certifications are a plus.
- Other info: Opportunity to work with cutting-edge technology and engage with diverse stakeholders.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a skilled and motivated CRM IT Project Manager to lead the delivery of a new or enhanced Customer Relationship Management (CRM) system within a higher education or public sector environment. This role will be responsible for managing the end-to-end implementation, ensuring the system aligns with organizational goals and supports improved service delivery, customer engagement, and operational efficiency.
Key Responsibilities
- Lead the planning, execution, and delivery of CRM-related IT projects across the organization.
- Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders.
- Manage project budgets, timelines, resources, and risks to ensure successful implementation.
- Act as the key liaison between technical teams, business units, and external vendors.
- Oversee procurement processes related to CRM technology in accordance with higher education or public sector regulations.
- Ensure data governance, security, and compliance with relevant legislation (e.g., GDPR).
- Coordinate user training, change management, and post-implementation support.
- Prepare and present regular project updates, reports, and risk assessments to senior leadership.
- Promote best practices in project management and contribute to continuous improvement efforts.
Essential Skills & Experience
- Higher education experience is a must.
- Proven experience delivering complex CRM projects, ideally within the public or third sector.
- Strong understanding of CRM platforms (e.g., Microsoft Dynamics 365, Salesforce, or equivalent).
- Excellent project management skills with experience using methodologies such as PRINCE2, Agile, or MSP.
- Ability to manage cross-functional teams and communicate with technical and non-technical stakeholders.
- Experience in supplier/vendor management and contract negotiation.
- Understanding of data protection, cybersecurity, and integration with legacy systems.
- Strong documentation, reporting, and presentation skills.
Desirable Qualifications
- PRINCE2 Practitioner, Agile PM, or PMP certification.
- ITIL Foundation or other service management qualifications.
- Knowledge of customer service operations or citizen engagement strategies in the higher education or public sector.
Education Project Manager employer: Burman Recruitment
Contact Detail:
Burman Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Education Project Manager
✨Tip Number 1
Familiarise yourself with the specific CRM platforms mentioned in the job description, such as Microsoft Dynamics 365 or Salesforce. Having hands-on experience or certifications in these systems can significantly boost your credibility during interviews.
✨Tip Number 2
Network with professionals in the higher education sector who have experience with CRM implementations. Attend relevant industry events or webinars to make connections and gain insights that could be beneficial for your application.
✨Tip Number 3
Brush up on project management methodologies like PRINCE2 and Agile. Being able to discuss how you've applied these frameworks in past projects will demonstrate your capability to manage complex CRM initiatives effectively.
✨Tip Number 4
Prepare to discuss your experience with data governance and compliance, especially regarding GDPR. Highlighting your understanding of these critical areas will show that you are well-equipped to handle the responsibilities of this role.
We think you need these skills to ace Education Project Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing CRM projects, particularly within the higher education or public sector. Use specific examples that demonstrate your project management skills and familiarity with CRM platforms.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving customer engagement and operational efficiency through technology. Mention your understanding of data protection and compliance, as well as your ability to liaise between technical teams and stakeholders.
Showcase Relevant Skills: Clearly outline your project management methodologies, such as PRINCE2 or Agile, and provide examples of how you've successfully led cross-functional teams. Highlight any certifications you hold that are relevant to the role.
Prepare for Interviews: Anticipate questions related to your experience with CRM systems and project management. Be ready to discuss specific projects you've managed, the challenges you faced, and how you ensured compliance with regulations like GDPR.
How to prepare for a job interview at Burman Recruitment
✨Showcase Your Project Management Skills
Be prepared to discuss your experience with project management methodologies like PRINCE2 or Agile. Highlight specific projects where you successfully managed budgets, timelines, and resources, as this will demonstrate your capability to lead CRM-related IT projects.
✨Understand the CRM Landscape
Familiarise yourself with popular CRM platforms such as Microsoft Dynamics 365 or Salesforce. Be ready to explain how your knowledge of these systems can benefit the organisation and improve customer engagement and operational efficiency.
✨Communicate Effectively with Stakeholders
Practice articulating complex technical concepts in a way that non-technical stakeholders can understand. This skill is crucial for acting as a liaison between technical teams and business units, so prepare examples of how you've successfully navigated this in the past.
✨Emphasise Data Governance and Compliance
Given the importance of data protection and compliance in this role, be ready to discuss your understanding of GDPR and other relevant legislation. Share any experiences you have with ensuring data security and governance in previous projects.
