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For Companies At a Glance
- Tasks: Lead and manage CRM IT projects to enhance customer engagement in education.
- Company: Join a dynamic organisation focused on improving service delivery in higher education.
- Benefits: Enjoy flexible working options, professional development opportunities, and a collaborative culture.
- Why this job: Make a real impact by enhancing systems that support students and staff alike.
- Qualifications: Experience in higher education and CRM project management is essential.
- Other info: Ideal for those passionate about technology and education transformation.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a skilled and motivated CRM IT Project Manager to lead the delivery of a new or enhanced Customer Relationship Management (CRM) system within a higher education or public sector environment. This role will be responsible for managing the end-to-end implementation, ensuring the system aligns with organizational goals and supports improved service delivery, customer engagement, and operational efficiency.
Key Responsibilities
- Lead the planning, execution, and delivery of CRM-related IT projects across the organization.
- Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders.
- Manage project budgets, timelines, resources, and risks to ensure successful implementation.
- Act as the key liaison between technical teams, business units, and external vendors.
- Oversee procurement processes related to CRM technology in accordance with higher education or public sector regulations.
- Ensure data governance, security, and compliance with relevant legislation (e.g., GDPR).
- Coordinate user training, change management, and post-implementation support.
- Prepare and present regular project updates, reports, and risk assessments to senior leadership.
- Promote best practices in project management and contribute to continuous improvement efforts.
Essential Skills & Experience
- Higher education experience is a must.
- Proven experience delivering complex CRM projects, ideally within the public or third sector.
- Strong understanding of CRM platforms (e.g., Microsoft Dynamics 365, Salesforce, or equivalent).
- Excellent project management skills with experience using methodologies such as PRINCE2, Agile, or MSP.
- Ability to manage cross-functional teams and communicate with technical and non-technical stakeholders.
- Experience in supplier/vendor management and contract negotiation.
- Understanding of data protection, cybersecurity, and integration with legacy systems.
- Strong documentation, reporting, and presentation skills.
Desirable Qualifications
- PRINCE2 Practitioner, Agile PM, or PMP certification.
- ITIL Foundation or other service management qualifications.
- Knowledge of customer service operations or citizen engagement strategies in the higher education or public sector.
Contact Detail:
Burman Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Education Project Manager
✨Tip Number 1
Familiarise yourself with the specific CRM platforms mentioned in the job description, such as Microsoft Dynamics 365 or Salesforce. Having hands-on experience or certifications in these systems can significantly boost your credibility during interviews.
✨Tip Number 2
Network with professionals in the higher education and public sector who have experience in CRM project management. Attend relevant industry events or webinars to make connections and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare to discuss your experience with project management methodologies like PRINCE2 or Agile. Be ready to provide examples of how you've successfully led projects, managed budgets, and navigated challenges in previous roles.
✨Tip Number 4
Understand the importance of data governance and compliance, especially regarding GDPR. Being able to articulate your knowledge in these areas will demonstrate your readiness to handle the responsibilities of the role effectively.
We think you need these skills to ace Education Project Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing CRM projects, particularly within higher education or the public sector. Use specific examples to demonstrate your project management skills and familiarity with CRM platforms.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving customer engagement and operational efficiency through technology. Mention your understanding of data governance and compliance, as well as your ability to liaise between technical teams and stakeholders.
Showcase Relevant Skills: Emphasise your project management methodologies, such as PRINCE2 or Agile, and any certifications you hold. Highlight your experience in supplier management and your understanding of data protection regulations like GDPR.
Prepare for Interviews: Be ready to discuss your previous CRM project experiences in detail. Prepare examples that showcase your problem-solving skills, ability to manage cross-functional teams, and how you've contributed to continuous improvement in past roles.
How to prepare for a job interview at Burman Recruitment
✨Showcase Your Project Management Skills
Be prepared to discuss your experience with project management methodologies like PRINCE2 or Agile. Highlight specific projects where you successfully managed budgets, timelines, and resources, demonstrating your ability to deliver complex CRM projects.
✨Understand the CRM Landscape
Familiarise yourself with popular CRM platforms such as Microsoft Dynamics 365 or Salesforce. Be ready to explain how your knowledge of these systems can benefit the organisation and improve customer engagement and operational efficiency.
✨Communicate Effectively with Stakeholders
Practice articulating how you would liaise between technical teams and non-technical stakeholders. Use examples from your past experiences to illustrate your ability to bridge communication gaps and ensure everyone is aligned on project goals.
✨Emphasise Data Governance and Compliance
Given the importance of data protection and compliance in this role, be prepared to discuss your understanding of GDPR and other relevant legislation. Share any experiences you have in ensuring data security and governance within previous projects.
