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For Companies At a Glance
- Tasks: Join a dynamic team to analyse and enhance CRM and loyalty projects.
- Company: Be part of a leading company driving innovation in marketing and promotions.
- Benefits: Enjoy a hybrid work model with flexibility and corporate perks.
- Why this job: Contribute to exciting tech projects that impact customer engagement and satisfaction.
- Qualifications: Experience in CRM and loyalty projects; Salesforce knowledge is a plus.
- Other info: Work in a collaborative environment with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Customer Solutions Business Analyst - Permanent - London (hybrid)
We have an exciting opportunity for a Business Analyst to join a leading company. You will work on technology projects across marketing, loyalty and promotions. This is a hybrid role where you will need to travel to their London office 3 days a week.
What you will be doing:
- Attend / Lead workshops with internal stakeholders to understand detailed business requirements.
- Write comprehensive acceptance criteria and work with wider teams to ensure understanding.
- Refine user stories and participate in agile ceremonies as required.
- Work closely with Product Owners and cross functional delivery teams to focus on value driven delivery that supports innovation, optimisation, and maintenance of digital products.
- Using data to inform decision making and look for opportunity to optimise CRM performance.
What they are looking for:
- Experience working as Business Analyst on CRM & loyalty based projects.
- Experience with Salesforce would be highly advantageous.
- Someone who has worked for a consumer facing organisation.
- Experience of working with both waterfall, agile and hybrid methodologies.
Contact Detail:
Tech Pursuit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst (Loyalty/CRM)
✨Tip Number 1
Familiarise yourself with the latest trends in CRM and loyalty programmes. Understanding what makes a successful loyalty strategy can help you engage in meaningful conversations during interviews and demonstrate your passion for the field.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience with Salesforce. Attend relevant meetups or webinars to build connections and gain insights that could give you an edge in your application.
✨Tip Number 3
Brush up on your agile and waterfall methodologies. Being able to discuss your experience with these frameworks confidently will show that you're well-prepared for the role and can adapt to their working style.
✨Tip Number 4
Prepare to discuss specific examples of how you've used data to drive decisions in past projects. Highlighting your analytical skills and ability to optimise performance will resonate well with the hiring team.
We think you need these skills to ace Business Analyst (Loyalty/CRM)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Business Analyst, particularly in CRM and loyalty projects. Emphasise any work you've done with Salesforce and consumer-facing organisations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific projects where you've led workshops or refined user stories, demonstrating your ability to work in agile environments.
Highlight Relevant Skills: In your application, clearly outline your skills related to data analysis and decision-making. Provide examples of how you've used data to optimise CRM performance in previous roles.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work on technology projects in marketing and promotions. Mention why you are drawn to this hybrid role and how you can contribute to the company's goals.
How to prepare for a job interview at Tech Pursuit
✨Understand the Role
Make sure you have a clear understanding of the Business Analyst role, especially in the context of CRM and loyalty projects. Familiarise yourself with the specific responsibilities mentioned in the job description, such as leading workshops and writing acceptance criteria.
✨Showcase Your Experience
Prepare to discuss your previous experience as a Business Analyst, particularly any work you've done with CRM systems or loyalty programmes. Be ready to provide examples of how you've used data to inform decision-making and optimise performance.
✨Familiarise Yourself with Agile Methodologies
Since the role involves working with agile methodologies, brush up on your knowledge of agile practices. Be prepared to discuss how you've participated in agile ceremonies and how you can contribute to value-driven delivery.
✨Research the Company
Take some time to research the company and its products. Understanding their market position and customer base will help you tailor your responses and demonstrate your interest in the role during the interview.
