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- Tasks: Help customers with queries and build lasting relationships while meeting targets.
- Company: Join a dynamic team in a regulated industry focused on customer service excellence.
- Benefits: Enjoy a competitive salary, performance bonuses, and comprehensive training.
- Why this job: Grow your career with in-depth training and a supportive work culture.
- Qualifications: A positive attitude and strong communication skills are essential.
- Other info: Work Monday to Friday with occasional Saturday shifts.
The predicted salary is between 24255 - 25876 £ per year.
Role: Customer Service Representative Location: Formby Salary: £24,255 – £25,876 Plus up to £2,000 performance related bonus per annum, once established within your role. Working hours: 37.5 hours a week, Monday to Friday, between 08:00am and 20:00pm on a three-week rolling rota. 1 in 3 Saturdays 09:00 – 12:30. Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries. What you will be doing: Quoting and closing new or renewal business enquires Building and maintaining long-standing client relationships Amending customer policies, payments and schedules Retaining existing clients at renewal Supporting customers with existing policy amendments Working towards individual and team targets Providing excellent rapport building skills. Handling sensitive information and following data protection principles Adhering to strict FCA guidelines Providing a professional service and promoting our brand in a positive manner What we’re looking for: A Positive “can do” attitude. Excellent verbal and written communication skills. G…
Customer Service Representative employer: Acorn insurance & Financial Services LTD
Contact Detail:
Acorn insurance & Financial Services LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with FCA regulations and guidelines. Understanding these principles will not only help you in the interview but also demonstrate your commitment to providing a professional service.
✨Tip Number 2
Practice your rapport-building skills. Since this role emphasizes client relationships, think of examples from your past experiences where you successfully built connections with customers.
✨Tip Number 3
Be prepared to discuss how you handle sensitive information. This is crucial for the role, so think of scenarios where you maintained confidentiality and adhered to data protection principles.
✨Tip Number 4
Showcase your 'can do' attitude during the interview. Employers love candidates who are positive and proactive, so be ready to share instances where you overcame challenges with a positive mindset.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasize skills like communication, rapport building, and any previous roles that involved handling sensitive information.
Craft a Strong Cover Letter: Write a cover letter that reflects your positive attitude and enthusiasm for the role. Mention specific examples of how you've successfully managed customer queries or built client relationships in the past.
Showcase Your Skills: In your application, clearly demonstrate your verbal and written communication skills. Use concise language and ensure your application is free from errors to reflect professionalism.
Research the Company: Familiarize yourself with the company's values and services. This will help you align your application with their expectations and show that you're genuinely interested in the role.
How to prepare for a job interview at Acorn insurance & Financial Services LTD
✨Show Your Positive Attitude
Make sure to convey a 'can do' attitude during the interview. Employers are looking for candidates who can approach challenges with optimism and enthusiasm, so share examples of how you've tackled difficult situations positively.
✨Demonstrate Communication Skills
Since excellent verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. You might want to prepare a few scenarios where you successfully communicated complex information to clients.
✨Highlight Customer Relationship Experience
Be ready to discuss your experience in building and maintaining client relationships. Share specific examples of how you've retained clients or resolved their issues effectively, as this will show your capability in handling customer queries.
✨Understand FCA Guidelines
Familiarize yourself with the basics of FCA regulations and data protection principles. Showing that you have a foundational understanding of these guidelines will demonstrate your commitment to providing a professional service.
