Business Analyst

Position Title: Business Analyst

Location: Manchester, UK

Job Purpose (Overview):

The programme will modernise the technologies that support our Market-to-Cash and Order-to-Cash processes throughout the customer lifecycle.

This includes implementing a tech stack made up of market-leading CRM and integration platforms, along with industry-specific applications. Delivery follows a hybrid Agile/Waterfall approach involving multiple vendors.

We are seeking a Business Analyst with:

• Strong experience in business analysis techniques
• Proven skill in documenting requirements to a defined standard
• A background ideally in the energy sector
• Experience with energy solution design and delivery (e.g., CRM, Billing, Market Interaction, Pricing, Credit Risk Management)
• Familiarity with end-to-end value chain integrations in the non-domestic sector (e.g., Gain Customer, Maintain Customer, Billing, Payments, Collections)

Main Focus of the Position

• Provide expert analysis and documentation support to cross-functional project teams.
• Work directly with stakeholders to understand and translate business needs into functional specifications.

Key Stakeholders / Working Relationships

• Internal: Business Stakeholders, Internal Delivery Teams
• External: Vendors and Solution Partners

Tasks and Responsibilities

• Conduct stakeholder analysis and gather detailed requirements.
• Document business and functional requirements.
• Collaborate with technical teams on solution design.
• Support testing and validation of developed features.
• Provide regular updates to project leadership.
• Ensure traceability of requirements through development lifecycle.
• Identify risks and recommend mitigation strategies.
• Contribute to process improvement initiatives.
• Maintain documentation standards and knowledge base.

Requirements

Qualifications

• Relevant education and training in Business Analysis or a related field
• Lean or BA accreditation (e.g., BCS, IIBA)
• Agile/Scrum certification preferred

Professional Experience

• Demonstrated experience in large-scale transformation projects
• Experience in the energy industry or similar sectors
• Familiarity with CRM, billing systems, and market interfaces