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- Tasks: Provide daily IT support and help maintain our cutting-edge infrastructure.
- Company: Join a dynamic team focused on engineering innovation and robust security.
- Benefits: Enjoy a competitive salary, health benefits, and opportunities for growth.
- Why this job: Perfect for tech enthusiasts wanting to grow in IT management and DevOps.
- Qualifications: Open to all experience levels; strong problem-solving and communication skills required.
- Other info: Candidates must be UK nationals or eligible for UK Security Clearance.
The predicted salary is between 25000 - 45000 £ per year.
We're seeking a motivated and collaborative IT professional to join an on-site team. This role focuses on providing daily IT support and actively contributing to the maintenance and expansion of the company's IT infrastructure. There's significant potential for growth into IT management and the implementation and management of DevOps/Build Systems.
The IT environment supports a diverse user base and cutting-edge technology. Their infrastructure spans on-premise, multi-national, and cloud-based systems. They are committed to maintaining robust security and integrity while fostering an environment that encourages engineering innovation.
Essential Skills & Knowledge:
- Strong analytical and problem-solving abilities
- Excellent communication skills and the ability to manage your own workload effectively
- Experience with Windows and Linux server administration and management
- Basic knowledge of Active Directory administration
- Scripting proficiency (e.g., bash, PowerShell, DOS)
- Virtual machine management
- Experience handling sensitive data
- Networking experience (VLANs are a plus)
Key Responsibilities Will Include:
- Providing day-to-day IT user support and issue resolution
- Administering software licenses
- Managing Microsoft Endpoint Configuration Manager
- Assisting with IT needs in engineering labs
- Maintaining IT inventory
- Certificate management
- Managing Linux mirrors
- System provisioning
- Performing backup duties
- Administering collaboration tools (e.g., Confluence, Jira, SharePoint)
- Supporting Jenkins nodes and potentially managing DevOps processes for Jenkins
Salary & Benefits:
Starting salary: £25,000 - £45,000, dependent on experience. Comprehensive health benefits and other perks.
Who We're Looking For:
This role is open to individuals just starting their IT career, as well as those with more experience. While a degree (HND, BSc, BEng) is preferred.
Important Considerations:
Due to the sensitive nature of some projects and client data, candidates must be a UK national, already hold BPSS clearance, or be eligible to obtain UK Security Clearance.
IT Support (Edinburgh) employer: Eden Scott
Contact Detail:
Eden Scott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support (Edinburgh)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows and Linux server administration. Having hands-on experience or even personal projects that showcase your skills can make you stand out during the interview.
✨Tip Number 2
Brush up on your scripting skills, particularly in bash and PowerShell. Consider creating small scripts to automate tasks, as this will demonstrate your problem-solving abilities and technical proficiency when discussing your experience.
✨Tip Number 3
Network with current or former employees of StudySmarter on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and the role, and they might even refer you internally, which can significantly boost your chances.
✨Tip Number 4
Prepare for potential technical questions by reviewing common IT support scenarios and solutions. Being able to articulate your thought process in troubleshooting can impress interviewers and show that you're ready for the challenges of the role.
We think you need these skills to ace IT Support (Edinburgh)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and infrastructure. Emphasise your skills in Windows and Linux server administration, scripting, and any networking experience you have. Use keywords from the job description to catch their attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your problem-solving abilities. Mention specific examples of how you've provided IT support in the past and how you can contribute to their team. Don't forget to express your enthusiasm for the potential growth into IT management.
Highlight Relevant Skills: In your application, clearly outline your analytical skills, communication abilities, and experience with tools like Microsoft Endpoint Configuration Manager and collaboration tools such as Confluence or Jira. This will demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in IT roles.
How to prepare for a job interview at Eden Scott
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows and Linux server administration, as well as any scripting languages you know. Highlight specific projects or tasks where you've successfully applied these skills.
✨Demonstrate Problem-Solving Abilities
Expect to face scenario-based questions that assess your analytical and problem-solving skills. Prepare examples of past challenges you've encountered in IT support and how you resolved them.
✨Communicate Effectively
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. This will show your ability to assist a diverse user base effectively.
✨Understand the Company’s IT Environment
Research the company’s infrastructure, including their use of cloud systems and DevOps processes. Being knowledgeable about their technology stack will demonstrate your genuine interest in the role.
