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- Tasks: Lead a vibrant front office team, ensuring exceptional guest experiences.
- Company: The Ned is a unique hospitality venue with hotels, clubs, and restaurants in the heart of London.
- Benefits: Enjoy a salary up to £35,000, complimentary meals, exclusive rates, and wellbeing perks.
- Why this job: Join a lively atmosphere with live music, and be part of a diverse, inclusive team.
- Qualifications: Previous front office experience is essential; supervisory experience is a plus.
- Other info: This role is a great stepping stone for future management opportunities.
The predicted salary is between 28000 - 42000 £ per year.
Our reception and front office team are positioned in the heart of our stunning ground floor lobby and are the focal point for hotel guests checking in for their stay. Surrounded by our F&B venues and with live music every day, it’s a unique place to work with a lively, vibrant atmosphere.
As Front Office Supervisor, you’ll work alongside and oversee the team of smiling faces that start all guests’ stay with the outstanding hospitality that The Ned is known for.
What’s the role?
Reporting into the Front Office management team, you will:
- Lead a team of front office receptionists who will look after all arriving and departing guests
- Provide an amazing first and last experience for every Hotel guest
- Supervise the daily operation, setting the team up for success and providing hands-on support whilst working alongside them
- As a junior member of the leadership team, you will be a guardian of outstanding hospitality and knowledge within your team, modelling behaviours and providing coaching, feedback, and training where needed
What you can bring to the role:
- As the first point of contact for guest and member enquiries, you’ll have a bright personality and genuine warmth with a passion for outstanding hospitality
- Previous experience in a front office role in a similar environment is a non-negotiable, and previous supervisory experience is advantageous
- High standards are essential as our customers and guests expect the best
- An organised and detailed manner is non-negotiable, able to manage multiple priorities and a busy operation at the same time
- A calm demeanour and a genuine passion for providing guests with exceptional hospitality is essential
- A desire to progress is welcome but not essential
What The Ned can give you:
- Salary of up to £35,000 per year, including service charge
- Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast
- Exclusive rates at The Ned for staying and eating for you, your family and friends
- Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping and cinema discounts
- Your birthday off, after a year of service and more holiday after five years of service
- Paid volunteer day
- Refer a friend scheme
- Regular social events, including an annual pool party
- Employee assistance program – 24/7 advice and support
- Reward and recognition initiatives
At The Ned, we don’t just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Please let us know of any specific needs you may have during your interview. All candidates must have the right to work in the UK to be considered for this role.
Apply today and join us as Front Office Supervisor.
Contact Detail:
The Ned Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor
✨Tip Number 1
Familiarise yourself with The Ned's unique atmosphere and offerings. Understanding the hotel's vibe, including its F&B venues and live music, will help you connect with the team and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a high-pressure environment. Highlighting your ability to maintain calm and provide exceptional hospitality will resonate well with the hiring team.
✨Tip Number 3
Research common challenges faced in front office roles and think about how you would address them. Being able to discuss potential solutions will show your proactive approach and readiness for the responsibilities of a supervisor.
✨Tip Number 4
Network with current or former employees of The Ned if possible. Gaining insights from their experiences can provide you with valuable information to tailor your approach and demonstrate your genuine interest in the role.
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Front Office Supervisor position. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of The Ned's values. Mention specific experiences that demonstrate your ability to lead a team and provide outstanding customer service.
Highlight Relevant Experience: In your CV, emphasise any previous front office or supervisory roles you have held. Use bullet points to clearly outline your achievements and how they relate to the skills required for this position.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a supervisory role in a busy environment.
How to prepare for a job interview at The Ned
✨Showcase Your Hospitality Skills
As a Front Office Supervisor, your ability to provide outstanding hospitality is crucial. Be prepared to share specific examples from your previous roles where you went above and beyond for guests, demonstrating your passion for exceptional service.
✨Demonstrate Leadership Qualities
Since you'll be supervising a team, it's important to highlight your leadership experience. Discuss how you've successfully managed a team in the past, focusing on your coaching and feedback methods that foster a positive work environment.
✨Stay Calm Under Pressure
The front office can be a high-pressure environment, so be ready to discuss how you handle stressful situations. Share examples of times when you maintained composure and provided support to your team during busy periods.
✨Express Your Desire to Progress
This role could be a stepping stone to future management opportunities. Make sure to convey your ambition and willingness to grow within the company, showing that you're not just looking for a job, but a career path.
