Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients by troubleshooting tech issues via phone and tickets.
- Company: Join a leading Managed Service Provider (MSP) in Liverpool.
- Benefits: Enjoy hybrid work options, career progression, and training opportunities.
- Why this job: Perfect for tech enthusiasts wanting to grow in a fast-paced environment.
- Qualifications: Experience with desktop implementations and strong problem-solving skills required.
- Other info: Work hours are Monday to Friday, 8:30am - 5:30pm.
The predicted salary is between 25000 - 28000 £ per year.
Are you a techy problem solver with a passion for delivering top-notch IT solutions? Join our dynamic MSP client’s team as a Desktop Engineer! You’ll work hands-on with clients, supporting and troubleshooting to help them with their technical issues resolved as quickly as possible via telephone and tickets. A great opportunity to join a fast paced environment offering you plenty of progression, support and training to take your career to the next level What You’ll Do: – Offer support to customers and clients on the phone – Helping take orders from customers and ordering equipment – Troubleshoot and resolve hardware and software issues. – Collaborate with teams to deliver smooth IT implementations. – Provide exceptional customer support and technical advice. Key Skills & Experience: – Solid experience in desktop implementations (Windows/macOS). – Proficiency in troubleshooting hardware/software. – Knowledge of Active Directory, Office 365, and cloud solutions. – Strong communication and problem-solving skills. – Experience with supporting and administering Networks – Previous experience in an MSP environment (Desirable). Location: Liverpool Work Pattern: 8:30am – 5:30pm Monday to Friday (Hybrid) Salary: £25k-£28k DOE If you have the relevant skills above and want to join a growing and market leading MSP in the Liverpool…
Desktop Support Engineer employer: Henderson Scott
Contact Detail:
Henderson Scott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Familiarize yourself with the specific tools and technologies mentioned in the job description, such as Active Directory and Office 365. Having hands-on experience or even completing relevant online courses can give you an edge during the interview.
✨Tip Number 2
Practice your troubleshooting skills by setting up a home lab where you can simulate common hardware and software issues. This practical experience will not only boost your confidence but also provide you with real examples to discuss during your interview.
✨Tip Number 3
Brush up on your communication skills, especially how to explain technical concepts to non-technical clients. Role-playing scenarios with friends or family can help you articulate your thoughts clearly and effectively.
✨Tip Number 4
Research the company culture of the MSP you're applying to. Understanding their values and work environment can help you tailor your responses in the interview and show that you're a great fit for their team.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with desktop implementations, troubleshooting skills, and any relevant MSP experience. Use keywords from the job description to catch the employer's attention.
Craft a Strong Cover Letter: In your cover letter, express your passion for IT solutions and customer support. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to the team.
Showcase Technical Skills: Clearly outline your proficiency in Windows/macOS, Active Directory, Office 365, and cloud solutions. Providing examples of past projects or experiences where you utilized these skills can strengthen your application.
Prepare for Potential Questions: Think about common interview questions related to troubleshooting and customer support. Prepare answers that demonstrate your problem-solving abilities and communication skills, as these are key for the role.
How to prepare for a job interview at Henderson Scott
✨Show Your Technical Skills
Be prepared to discuss your experience with desktop implementations, especially with Windows and macOS. You might be asked to troubleshoot a common issue on the spot, so brush up on your problem-solving techniques.
✨Demonstrate Customer Support Experience
Since the role involves providing exceptional customer support, share specific examples of how you've helped clients resolve technical issues in the past. Highlight your communication skills and ability to remain calm under pressure.
✨Familiarize Yourself with Key Technologies
Make sure you have a good understanding of Active Directory, Office 365, and cloud solutions. Being able to discuss these technologies confidently will show that you're ready to hit the ground running.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's work culture, team dynamics, and opportunities for progression. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
