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- Tasks: Ensure exceptional guest experiences during night shifts and manage check-ins and check-outs.
- Company: Join the Courtyard by Marriott Glasgow SEC, known for outstanding customer service.
- Benefits: Enjoy health cash plans, discounted stays, food perks, and a generous holiday allowance.
- Why this job: Be part of a dynamic team that values proactive individuals and offers growth opportunities.
- Qualifications: Previous Night Supervisor experience and knowledge of accounting principles required.
- Other info: Must be tech-savvy and familiar with Opera PMS.
The predicted salary is between 28800 - 43200 £ per year.
At the Courtyard by Marriott Glasgow SEC we pride ourselves on having staff who are very personable and offer some of the best customer service in town. If you are proactive and self-driven, then we are looking for you! You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special.
- Excellent written and verbal communication, interpersonal and team player skills
- Ability to work on your own and as part of a team
- Proactive, hands on' approach and reliable
- Excellent standards and able to follow the Company's Brand Standards
- Administering check-ins and check-outs
- Complete night audits
- Carry out all the necessary fire safety checks and patrol the grounds each night.
- You have knowledge of accounting principles
- You are good with technology and you've been working with Opera (PMS) before
- You have experience from working as a Night Supervisor before
BENEFITS FOR YOU!
- Health Cash Plan
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
- Discount on Food & Beverages at Marriott hotels worldwide
- Pension scheme
- Twenty eight holidays (annually increasing to max thirty three holidays)
Contact Detail:
Courtyard by Marriott Glasgow SEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Supervisor
✨Tip Number 1
Familiarise yourself with the Courtyard by Marriott brand standards. Understanding their values and customer service expectations will help you demonstrate your alignment with their culture during any interviews or discussions.
✨Tip Number 2
Highlight your experience with Opera PMS in conversations. Since this role requires familiarity with technology, being able to discuss specific instances where you've used it effectively can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've handled guest complaints or special requests in previous roles. This will showcase your proactive approach and ability to provide excellent customer service, which is crucial for a Night Supervisor.
✨Tip Number 4
Network with current or former employees of Courtyard by Marriott. They can provide insights into the company culture and expectations, which can be invaluable when you're preparing for interviews.
We think you need these skills to ace Night Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous roles as a Night Supervisor. Emphasise your customer service skills and any specific achievements that demonstrate your ability to enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive nature and hands-on approach. Mention your familiarity with the Opera PMS and your understanding of accounting principles, as these are key for the role.
Highlight Communication Skills: Since excellent communication is crucial for this position, provide examples in your application of how you've effectively communicated with guests and team members in past roles.
Showcase Reliability and Teamwork: In your application, illustrate your reliability and ability to work both independently and as part of a team. Use specific examples from your previous experience to back up your claims.
How to prepare for a job interview at Courtyard by Marriott Glasgow SEC
✨Showcase Your Customer Service Skills
As a Night Supervisor, excellent customer service is key. Prepare examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your proactive approach and ability to treat guests as individuals.
✨Demonstrate Teamwork and Independence
You’ll need to work both independently and as part of a team. Be ready to discuss situations where you successfully collaborated with others, as well as times when you took initiative on your own.
✨Familiarise Yourself with Technology
Since the role requires knowledge of Opera (PMS), brush up on your tech skills. If you have experience with similar systems, be prepared to talk about it and how you can quickly adapt to new technologies.
✨Understand Fire Safety Protocols
Fire safety checks are a crucial part of the job. Familiarise yourself with general fire safety procedures and be ready to discuss how you would handle emergency situations to ensure guest safety.
