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- Tasks: Provide project-focused IT support to a growing customer base.
- Company: Join a thriving MSP known for its fun and friendly work culture.
- Benefits: Enjoy opportunities for progression and further training in your career.
- Why this job: Be part of a supportive team where you're valued, not just a number.
- Qualifications: Experience in 2nd/3rd line support, project work, and IT outsourcing is essential.
- Other info: Ideal for those with strong communication and organisational skills.
The predicted salary is between 30400 - 45600 £ per year.
We are looking for an experienced 2nd / 3rd Line Support Engineer or Project Engineer to join a thriving MSP in a time of growth. They offer a genuinely fun and friendly working environment, with opportunities for progression. You are not just a number within this company.
In this position you will provide project-focused IT support to my clients’ growing customer base. My client would be looking for a 2nd Line Support Technician or Project Engineer who is or has previously worked within an IT outsourcing environment.
You will have a strong level of experience within the majority of the following areas:
- Experience of project-based work, liaising with external customers and vendors
- Windows Server 2008 - 2022
- Active Directory, Exchange
- Networking
- O365 and Azure
- VoIP experience is desirable
- ITIL Framework knowledge
Your communication skills, both written and verbal, must also be exemplary. You will be working in a fast-paced environment so your organisational skills must also be strong along with the ability to prioritise your workload where required.
This is an excellent opportunity to join a company that would be able to offer further training and development along with a career path and the opportunity to grow.
Please apply to this advert, or email your CV direct to.
Information Technology Support Engineer employer: Spectrum IT Recruitment
Contact Detail:
Spectrum IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Active Directory, and O365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight any previous experience you have in a project-based IT support role. Be prepared to share examples of how you've successfully managed projects or resolved complex issues, as this will show your capability to handle the responsibilities of the position.
✨Tip Number 3
Since communication skills are crucial for this role, practice articulating your thoughts clearly and concisely. Consider conducting mock interviews with friends or using online platforms to refine your verbal communication skills.
✨Tip Number 4
Research the company culture and values of the MSP you're applying to. Understanding their work environment will help you tailor your responses in the interview, showing that you’re not just a fit for the role but also for the team.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in 2nd and 3rd line roles. Emphasise your familiarity with Windows Server, Active Directory, and any project-based work you've done.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and explains why you're a great fit for the role. Mention your experience with ITIL frameworks and your ability to liaise with customers and vendors.
Showcase Relevant Skills: In your application, clearly outline your technical skills, especially those mentioned in the job description like O365, Azure, and VoIP. Use specific examples to demonstrate your expertise.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to eliminate any typos or grammatical errors. Clear and professional communication is key in this role.
How to prepare for a job interview at Spectrum IT Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server, Active Directory, and O365. Highlight specific projects where you successfully implemented solutions or resolved issues, as this will demonstrate your hands-on expertise.
✨Communicate Clearly
Since communication is key in this role, practice explaining technical concepts in simple terms. This will show that you can effectively liaise with clients and vendors, which is crucial for a Project Engineer.
✨Demonstrate Organisational Skills
Prepare examples of how you've managed multiple tasks or projects simultaneously. Discuss your methods for prioritising workload, especially in fast-paced environments, to illustrate your ability to stay organised under pressure.
✨Familiarise Yourself with ITIL Framework
Brush up on the ITIL principles and be ready to discuss how you've applied them in previous roles. Understanding this framework will show that you are aligned with best practices in IT service management.
