Salesforce Administrator

Salesforce Administrator | Up to £45k | On site SW London minimum x2 days p/w

PSN have partnered with a luxury, global real estate firm who are looking to add a Salesforce Administrator to their London team to completely own the Salesforce CRM strategy & optimisation.

The Company:

• Supports clients invest in high-quality property assets globally
• Committed to making cross-border property investment simple and accessible, combining global vision with local insight.

The Role:

• Optimise and oversee operations across the global offices
• Key responsibilities include customer lifecycle management, HR onboarding processes, prospect and lead management, data quality, property portal integration, and commission automation.
• Close collaboration with Sales, Aftersales, Finance, Marketing, and HR to ensure consistent and efficient process adherence.
• Focus on improving CRM data integrity, managing commission workflows, and streamlining new hire training.
• Partner with Marketing to enhance CRM-driven targeting, evaluate lead quality, and optimise the sales funnel for better campaign ROI.

Key Responsibilities:

1. Salesforce CRM:

• Take charge of managing and maintaining the Salesforce CRM, ensuring it is fully optimised to meet the evolving needs of the business.
• Develop and implement Salesforce workflows, reports, and dashboards to enhance the efficiency of various business functions.
• Automation of commission structures.
• Collaborate closely with sales, marketing, and customer service teams to ensure Salesforce is effectively utilised throughout the organisation.
• Quickly address and resolve any Salesforce-related issues, ensuring minimal disruption to business operations.

2. Process Optimisation and Automation:

• Analyse and enhance business processes across the organisation, leveraging technology to boost efficiency and productivity.
• Design workflows and automate processes within key systems (e.g., CRM, HR tools) to streamline operations and reduce manual tasks.
• Provide training and support to teams in adopting and effectively utilising automated systems and processes.

3. Project Management:

• Lead system-related projects from inception to completion, ensuring they are delivered on time, within scope, and budget.
• Coordinate with cross-functional teams, including Marketing and Human Resources, to align project outcomes with broader business objectives.
• Manage relationships with external vendors and service providers to ensure successful project execution.

Requirements:

• 1-4+yrs in a CRM Management, preferably within the real estate or luxury sector
• Demonstrated ability to improve operational processes across multiple international locations.
• Advanced proficiency in managing Salesforce CRM or similar platforms is a MUST
• Proven experience in leveraging CRM data to drive strategic decision-making, streamline processes, and improve lead management.
• Strong track record of optimising workflows, automating key business functions, and improving overall operational efficiency.
• Ability to analyse complex data sets, identify operational bottlenecks, and propose effective solutions.
• Proficiency in French and/or Portuguese is a BONUS

If you or anyone you know are interested in this Salesforce Administrator role, send over a copy of your updated CV today!