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- Tasks: Provide first-line IT support and assist with hardware/software maintenance.
- Company: Join Aletheia Academies Trust, a dynamic educational environment focused on innovation.
- Benefits: Earn £15,000 per annum, enjoy early finishes on Fridays, and receive full training.
- Why this job: Gain hands-on experience while working towards an industry-recognised IT qualification.
- Qualifications: GCSE Grade 5/C in English and Grade 4/C in Maths required.
- Other info: Opportunity for professional development with a dedicated mentor and training team.
Aletheia Academies Trust is seeking a motivated and detail-oriented individual to undertake the role of IT Support Apprentice. This position offers an exceptional opportunity for a proactive candidate to gain practical experience and industry-recognised qualifications within a dynamic educational environment. The successful applicant will contribute to the efficient operation of the Trust's IT infrastructure by providing essential technical support to staff across our network of schools.
In this role, you'll work towards your IT Support Apprenticeship delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
- Provide professional first-line technical support to end-users, both in person and remotely, addressing hardware and software issues. All support interactions and resolutions will be meticulously documented within the FreshService management system.
- Assist ICT Technicians in the execution of various maintenance procedures, including hardware repairs, software upgrades, and the implementation of scripts, as directed by senior team members.
- Demonstrate a commitment to professional development by actively engaging with the assigned Skills Coach and completing all Apprenticeship learning and development tasks in a timely manner to ensure the successful attainment of the qualification.
- Participate in the installation and configuration of new hardware and software deployments, ensuring adherence to established protocols and monitoring usage as required.
- Provide occasional on-site technical assistance and training to staff members across the Trust, including in-classroom support where necessary.
- Contribute to the general administration of Trust and school systems, including email account management, data backup procedures, and the implementation of relevant security protocols.
- Assist in the maintenance of accurate records, including work logs, equipment inventories, and participation in stock-taking exercises.
Full training and support will be provided by your workplace mentor and from the Baltic team.
Salary, Hours & Benefits:
- £15,000 per annum
- Working hours 8AM - 4:30PM
- Early finish Fridays 4PM
Desired Qualities, Skills and Knowledge:
- Emotional resilience in working with challenging behaviours
- Appropriate attitudes to the use of authority and maintaining discipline.
- Able to give clear and concise guidance to others
- Able to keep accurate records
- Literacy skills to read and understand technical language and instructions
- Ability to follow verbal and written instructions.
- A Grade 5/C at GCSE level in English Language and a Grade 4/C at GCSE level in Mathematics are prerequisites for this role.
Your Training with Baltic:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.
Next Steps:
If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.
Eligibility Criteria:
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
Contact Detail:
Baltic Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprenticeship
✨Tip Number 1
Familiarise yourself with common IT support tools and software, such as FreshService, which is mentioned in the job description. Understanding how to navigate these systems can give you a significant edge during your interview.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've resolved technical issues in the past. This could be from school projects or personal experiences, as it demonstrates your ability to handle real-world challenges.
✨Tip Number 3
Research Aletheia Academies Trust and their IT infrastructure. Understanding their mission and values will help you tailor your responses during the informal chat and show that you're genuinely interested in contributing to their team.
✨Tip Number 4
Prepare questions to ask during your informal chat with the recruitment team. This not only shows your enthusiasm for the role but also helps you gauge if the apprenticeship aligns with your career goals.
We think you need these skills to ace IT Apprenticeship
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the IT Support Apprentice role. Emphasise any technical support experience, customer service skills, and your ability to follow instructions.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for applying. Mention why you are interested in the apprenticeship and how your skills can contribute to Aletheia Academies Trust's IT infrastructure.
Highlight Relevant Qualifications: Clearly state your GCSE results, especially in English and Mathematics, as these are prerequisites for the role. If you have any additional certifications or training related to IT, be sure to include them.
Prepare for the Interview: Once your application is submitted, prepare for the informal chat and potential formal interview. Research common interview questions for IT support roles and think about how you can demonstrate your problem-solving skills and resilience.
How to prepare for a job interview at Baltic Apprenticeships
✨Research the Company
Before your interview, take some time to learn about Aletheia Academies Trust. Understand their mission, values, and the role of IT within their educational framework. This knowledge will help you tailor your answers and show genuine interest.
✨Prepare for Technical Questions
Since this is an IT Support Apprenticeship, be ready to answer technical questions related to hardware and software troubleshooting. Brush up on common issues and solutions, and be prepared to discuss any relevant experience you have.
✨Demonstrate Your Communication Skills
As you'll be providing support to staff, it's crucial to showcase your ability to communicate clearly and effectively. Practice explaining technical concepts in simple terms, as this will demonstrate your capability to assist non-technical users.
✨Show Enthusiasm for Learning
Express your eagerness to learn and grow within the role. Mention your commitment to completing the apprenticeship and how you plan to engage with your Skills Coach. This will highlight your proactive attitude and dedication to professional development.
