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- Tasks: Lead a team to enhance customer service and drive membership in a vibrant leisure facility.
- Company: Join Places for People Group, a social enterprise dedicated to building thriving communities.
- Benefits: Enjoy flexible working, health memberships, bonuses, and discounts on activities and shops.
- Why this job: Be part of a mission to promote health and wellbeing while developing your leadership skills.
- Qualifications: Experience in membership sales and team management, with a passion for health and fitness required.
- Other info: Opportunity for personal development and a supportive work culture awaits you.
The predicted salary is between 28800 - 43200 £ per year.
We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.
We aren’t your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you’re more than just a number - you’re part of our cause.
More about your role
You will work across a busy leisure facility helping drive membership numbers by creating an environment that is friendly, welcoming and supportive of a customer’s choice on how, when and where they are active. You will be responsible for supporting your team to deliver outstanding levels of customer service and the centre advocates the benefits of activity in all its forms.
You will lead and coach the membership teams in the 'everyone a member' objective, ensuring that they respond to all membership enquiries from prospective and current members. Your team will show an interest in those that have shown an interest in us - be responsible for the following up of all enquiries and prospects who do not join. Manage enquiries and prospects making full use of the technology provided and following the processes and procedures determined.
You will monitor your personal and your team’s sales performance and complete any reporting requirements within deadlines. You will ensure that your team uses sales tools and techniques documented within Places Leisure Membership management manual and those communicated through coaching and training.
More about you
You will have experience in membership sales, ideally within a leisure/hospitality environment. You should also have experience of leading teams, managing them to KPIs. You should be passionate about health and fitness and have strong product knowledge. As a manager you will need to communicate Places Leisure's vision to your team and ensure everyone undertakes a customer first approach and understands the team's objectives.
You will need to evidence at interview how you have motivated teams to deliver sales and customer service on a consistent basis. You should also have a background in a customer facing role and be used to hitting targets to achieve individual and team targets. You will be a manager who leads from the front, as comfortable showing prospective members around the site as you are motivating a team.
Benefits
We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there’s always more we can do to make you smile, that’s why we offer a comprehensive benefits package with each role, yours will include:
- We align with the Real Living Wage foundation
- A bonus scheme for all colleagues at 2%
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
- Flexible working (including part time working, shift work and more)
- An opportunity to purchase additional annual leave
- Lots of opportunity to access ongoing personal learning and development
- Access to our Company Pension scheme
- Cashback plan for healthcare costs - up to £500 saving per year
- Discounts of up to 50% on activities, centre shop and cafes
- Extra perks including huge discounts and offers from shops, cinemas and much more.
Placemaker Manager (Customer Service and Membership Manager) employer: Leisure (Operations)
Contact Detail:
Leisure (Operations) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Placemaker Manager (Customer Service and Membership Manager)
✨Tip Number 1
Familiarise yourself with the core values and mission of Places for People Group. Understanding their commitment to community and health will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Prepare specific examples from your past experience that demonstrate your ability to lead teams and achieve sales targets. Highlight instances where you motivated your team to excel in customer service and membership sales, as this is crucial for the Placemaker Manager role.
✨Tip Number 3
Research the latest trends in health and fitness, particularly within the leisure industry. Being knowledgeable about current practices and innovations will not only impress your interviewers but also show your passion for the sector.
✨Tip Number 4
Network with current or former employees of Places Leisure if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the application process.
We think you need these skills to ace Placemaker Manager (Customer Service and Membership Manager)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Placemaker Manager position. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: Emphasise your experience in membership sales and team leadership, particularly in leisure or hospitality environments. Use specific examples to demonstrate how you've motivated teams to achieve targets and deliver excellent customer service.
Show Passion for Health and Fitness: Convey your enthusiasm for health and fitness in your application. Discuss any relevant personal experiences or knowledge that showcase your commitment to promoting an active lifestyle within the community.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your CV but also expresses your passion for the role and the company’s mission. Make sure to address how you can contribute to creating a friendly and supportive environment for members.
How to prepare for a job interview at Leisure (Operations)
✨Show Your Passion for Health and Fitness
Make sure to express your enthusiasm for health and fitness during the interview. Share personal experiences or stories that highlight your commitment to an active lifestyle, as this aligns with the company's mission of promoting wellbeing in the community.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in the past. Discuss specific situations where you motivated your team to achieve sales targets or deliver exceptional customer service, showcasing your ability to lead from the front.
✨Familiarise Yourself with Membership Sales Techniques
Brush up on effective membership sales strategies and tools. Be ready to discuss how you have used these techniques in previous roles to drive membership numbers and improve customer engagement.
✨Understand the Company’s Vision
Research Places for People Group and understand their vision and values. Be prepared to articulate how you can contribute to their goals and how your personal values align with theirs, particularly in creating a welcoming environment for all members.
