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- Tasks: Support and improve the Idox Uniform platform for the Planning Department.
- Company: InterQuest Group is a dynamic employment agency focused on innovation and inclusivity.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Join us to drive digital transformation and enhance user experiences in planning systems.
- Qualifications: Experience with Idox Uniform or similar systems, strong problem-solving skills, and excellent communication.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Interquest have a need for an experienced Application Support Officer. You will be responsible for the effective operation, support, and continuous improvement of the Planning Department’s digital systems, with a primary focus on the Idox Uniform platform. You will provide expert application support, system administration, and development services to ensure system stability, enhance performance, and support innovation aligned with statutory planning requirements. You will also play a key role in supporting digital transformation initiatives, improving user experience, streamlining workflows, and integrating planning systems with wider corporate platforms.
Key Responsibilities
- Application Support
- Provide 1st and 2nd line support for Uniform and related planning applications.
- Act as the main contact for troubleshooting and resolving system issues.
- Log and manage incidents and service requests using the IT service management system.
- Liaise with IT teams and external suppliers to escalate and resolve technical issues.
- System Administration & Configuration
- Administer and configure Uniform modules (e.g., Development Control, Building Control, Land Charges, Enforcement).
- Manage user accounts, permissions, and roles in line with data protection policies.
- Maintain and develop workflows, templates, and reference data to support business efficiency.
- Support system upgrades, patching, and user acceptance testing (UAT).
- Integration & Development
- Assist with integration of Uniform with other corporate systems.
- Support data migration, cleansing, and transformation tasks.
- Contribute to the development of digital forms and online processes to improve customer service.
- Project & Change Support
- Participate in planning and delivery of digital transformation projects.
- Document system changes and business processes for knowledge sharing and audit purposes.
- Provide training and guidance to planning staff on new system features.
- Identify opportunities for digital improvements and support change management.
- Stakeholder Engagement & Reporting
- Work collaboratively with planning teams, IT, and external suppliers.
- Attend project meetings and workshops as a subject matter expert.
- Provide regular updates to the Planning Systems Manager and Digital Services Lead.
- Produce weekly status reports on progress, risks, and upcoming tasks.
Key Objectives
- Ensure a stable, well-supported, and optimally configured Uniform system.
- Maintain clear and up-to-date documentation of system configurations and support processes.
- Contribute technical expertise to digital transformation initiatives.
- Demonstrate improved system performance, user satisfaction, and operational efficiency.
What We’re Looking For
- Experience supporting and administering Idox Uniform or similar planning systems.
- Strong problem-solving and analytical skills.
- Excellent communication and stakeholder engagement abilities.
- Experience with system integration, data management, and digital transformation.
Please send your CV to discuss in more detail.
Contact Detail:
Interquest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Idox Uniform Application Support planning
✨Tip Number 1
Familiarise yourself with the Idox Uniform platform. Understanding its functionalities and common issues can give you an edge during interviews, as you'll be able to discuss specific scenarios and solutions.
✨Tip Number 2
Network with professionals in the planning and application support fields. Engaging with current employees or industry experts can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills through real-life examples. Be ready to discuss how you've tackled technical issues in the past, especially those related to system administration and user support.
✨Tip Number 4
Showcase your experience with digital transformation initiatives. Highlight any projects where you've improved workflows or user experiences, as this aligns closely with the role's responsibilities and objectives.
We think you need these skills to ace Idox Uniform Application Support planning
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Idox Uniform or similar planning systems. Emphasise your problem-solving skills and any relevant projects you've worked on that demonstrate your ability to support and administer digital systems.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in the Application Support Officer role specifically. Mention your experience with system integration and digital transformation initiatives, and how you can contribute to improving user experience and operational efficiency.
Showcase Relevant Skills: Clearly outline your technical skills related to application support, system administration, and data management. Use specific examples to illustrate your expertise in troubleshooting, managing incidents, and liaising with IT teams.
Prepare for Potential Questions: Think about common interview questions related to application support and digital transformation. Be ready to discuss your previous experiences, how you handle challenges, and your approach to stakeholder engagement and communication.
How to prepare for a job interview at Interquest
✨Know Your Idox Uniform Inside Out
Make sure you have a solid understanding of the Idox Uniform platform and its modules. Familiarise yourself with common issues and solutions, as well as recent updates or changes to the system. This will show your potential employer that you're proactive and knowledgeable.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past, especially related to application support. Be ready to discuss your thought process and the steps you took to resolve problems, as this role heavily relies on strong analytical skills.
✨Engage with Stakeholders
Highlight your experience in collaborating with various teams and stakeholders. Be prepared to discuss how you've communicated effectively with both technical and non-technical individuals, as this role requires excellent stakeholder engagement abilities.
✨Showcase Your Digital Transformation Experience
If you've been involved in digital transformation projects, share your experiences and the impact they had on user experience and operational efficiency. This will demonstrate your ability to contribute to the company's goals and support innovation.
