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- Tasks: Lead daily operations of the EOC, resolving technical incidents and improving IT performance.
- Company: Join Foster + Partners, a global leader in sustainable architecture and design.
- Benefits: Enjoy 25 days holiday, pension, DIS, and a discretionary annual bonus.
- Why this job: Be part of a dynamic team driving innovation and operational excellence in IT.
- Qualifications: Experience in incident management and strong IT monitoring tool knowledge required.
- Other info: Opportunity to work in a collaborative environment with a focus on continuous improvement.
The predicted salary is between 43200 - 72000 £ per year.
Foster + Partners Technical Resolution Manager London, Battersea Permanent Foster + Partners is a global studio for architecture, engineering, urban and landscape design, rooted in sustainability. Responsibilities: * Oversee the day-to-day operations of the EOC, ensuring proactive monitoring and efficient resolution of technical incidents. Manage the EOC function, including setting priorities, defining processes, and ensuring 24/7 operational coverage (if required). * Develop and maintain monitoring tools, dashboards, and automated alerting systems to detect and address issues promptly. * Incident and Problem Management: Serve as the highest escalation point for critical IT incidents, providing hands-on resolution and expert guidance. * Conduct root cause analysis (RCA) for recurring problems and implement long-term solutions to prevent reoccurrence. * Coordinate with internal and external teams during major outages or incidents to ensure swift recovery. * Operational Excellence and Service Improvement: * Identify areas for improvement in IT operations, driving initiatives that enhance performance, reliability, and user satisfaction. Define and track service-level agreements (SLAs) and key performance indicators (KPIs), ensuring adherence to organisational standards. * Collaborate with stakeholders to align IT operational strategies with business objectives. T * Technical Expertise and Leadership: Provide advanced technical support and act as a subject matter expert (SME) for infrastructure, applications, and network issues. Lead the implementation of new technologies, monitoring tools, and operational workflows in the EOC. Partner with IT teams on the design and deployment of new systems, ensuring smooth integration and operability. * Vendor and Stakeholder Management: Manage relationships with external vendors to ensure timely delivery of services and support. Act as a liaison between technical teams and business units, ensuring clear communication and alignment on priorities. * Reporting and Analytics: o Produce regular reports on incident trends, system performance, and EOC activities for senior management. Use data-driven insights to recommend operational changes and optimise processes. Skills: * Extensive experience in incident, problem, and change management within complex IT environments. * Strong understanding of IT monitoring tools, such as SolarWinds, Logic Monitor, etc. * Demonstrated ability to troubleshoot and resolve complex technical issues across infrastructure, applications, and networks. * Excellent communication and stakeholder management skills, with the ability to convey technical concepts in business language. * Hands-on expertise with ITIL processes and operational best practices. * Analytical and detail-oriented, with a problem-solving mindset. * Focus on continuous improvement. * Strong leadership qualities, capable of managing teams under pressure. * Collaborative and approachable, fostering positive relationships with stakeholders. In return we offer a competitive basic salary and generous benefits package which includes 25 days holiday (exc bank holidays), Pension, DIS and discretionary annual bonus
Technical Resolution Manager employer: Tandem Talent
Contact Detail:
Tandem Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Resolution Manager
✨Tip Number 1
Familiarize yourself with ITIL processes and operational best practices, as these are crucial for the Technical Resolution Manager role. Consider obtaining relevant certifications or attending workshops to deepen your understanding and demonstrate your commitment to operational excellence.
✨Tip Number 2
Develop a strong grasp of IT monitoring tools like SolarWinds and Logic Monitor. Hands-on experience with these tools will not only enhance your technical skills but also show us that you can effectively manage and resolve incidents in a complex IT environment.
✨Tip Number 3
Highlight your experience in incident and problem management during networking events or industry meetups. Building connections with professionals in the field can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 4
Showcase your leadership qualities by sharing examples of how you've successfully managed teams under pressure. We value collaborative and approachable leaders who can foster positive relationships with stakeholders, so be ready to discuss your experiences in this area.
We think you need these skills to ace Technical Resolution Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Resolution Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in incident and problem management, as well as your technical expertise. Use specific examples that demonstrate your ability to resolve complex technical issues and manage teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT operations and your commitment to continuous improvement. Mention specific tools and methodologies you are familiar with, such as ITIL processes, and explain how you can contribute to Foster + Partners' goals.
Highlight Leadership Skills: Emphasize your leadership qualities and experience managing teams under pressure. Provide examples of how you've successfully led initiatives or projects that improved operational performance and user satisfaction.
How to prepare for a job interview at Tandem Talent
✨Show Your Technical Expertise
Be prepared to discuss your experience with incident and problem management in complex IT environments. Highlight specific tools you've used, like SolarWinds or Logic Monitor, and provide examples of how you've resolved technical issues.
✨Demonstrate Leadership Skills
Since the role requires strong leadership qualities, share instances where you've successfully managed teams under pressure. Discuss how you foster collaboration and maintain positive relationships with stakeholders.
✨Communicate Clearly
Practice explaining technical concepts in a way that non-technical stakeholders can understand. This will showcase your excellent communication skills and ability to align IT strategies with business objectives.
✨Focus on Continuous Improvement
Prepare to discuss how you've identified areas for improvement in IT operations in the past. Share specific initiatives you've driven that enhanced performance, reliability, or user satisfaction.
