IT Support

IT Support (Temporary Position)

Start Date: July 2025Location: Fully office based in NewtownabbeyHours: 37.5 hours per week, Monday to Friday between 8:00am – 5:00pm(Shift patterns include 8:00am-4:00pm, 8:30am-4:30pm, and 9:00am-5:00pm)Contract Length: 3-5 monthsTraining: 2-week training and induction period providedAnnual Leave: No extensive leave permitted during July, August, and September (peak period)

About the Role:

We are looking for enthusiastic and customer-focused individuals to join our clients team as IT Support Analysts on a temporary basis. You will be supporting and assisting Schools, Colleges, and Educational establishments across Northern Ireland as they return from summer holidays and experience IT-related issues.

This is a fantastic opportunity to gain valuable experience in IT support, especially if you’re looking to begin or progress your career in the tech industry.

Key Responsibilities:

• Respond to customer queries and IT issues via telephone, email, and customer portal
• Log incidents and service requests accurately and efficiently
• Deliver exceptional customer service to every caller
• Keep customers informed on the status of their issue or request
• Manage and prioritise your own workload to ensure deadlines are met
• Follow internal company policies, procedures, and service standards

What We’re Looking For:

• Proven ability to handle and resolve a high volume of incoming calls
• Experience making outbound follow-up calls
• Excellent verbal and written communication skills
• Strong customer service mindset and experience in customer-facing roles
• Comfortable working on the telephone with customers
• A keen interest or curiosity in IT – ideal for those looking to kickstart a career in IT

If you do not hear from a consultant within 1 week of your application, then unfortunately on this occasion you have not been successful