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For Companies At a Glance
- Tasks: Join our team to troubleshoot and support IT hardware and software issues.
- Company: FryerMiles is a leading national IT services provider focused on employee growth.
- Benefits: Enjoy clear career progression, training opportunities, and a supportive work environment.
- Why this job: This role offers hands-on experience in a dynamic tech environment with real impact.
- Qualifications: ITIL knowledge and MSP experience are essential; technical certifications are a plus.
- Other info: Onsite position in Luton with a salary of £30,000 per year.
The predicted salary is between 24000 - 36000 £ per year.
IT Helpdesk Engineer - £30,000 per year - Onsite - Luton
FryerMiles are delighted to be supporting a national IT Services provider in recruiting an IT Helpdesk Engineer to join their team in Luton. This is a fantastic opportunity for an aspiring IT professional to join an established IT services company that values their employees and offers clear career progression, qualifications and training.
The successful candidate will be competent in troubleshooting technical issues, providing root cause analysis and will be involved in providing hardware support and installations covering PC, Server, networking, Firewalls, Wi-Fi and disaster recovery, while ensuring all service standards are adhered to.
Responsibilities include:
- Providing hardware support and installations covering PC, Server, networking, Firewalls, Wi-Fi and disaster recovery.
- Providing software support and installations covering Windows 10, Active Directory, Windows Server, Microsoft 365 (support, admin and migration), AWS, Virtualisation Hyper V / VMware.
- Complete customer change requests in line with agreed change management process and SLAs.
- Progress and action all assigned tickets and ensure actions are fully documented in PSA tool.
- Escalate tickets where necessary to 2nd/3rd Line support.
- Update and create Knowledge Management documentation.
Requirements:
- ITIL Knowledge.
- MSP Experience.
- Understanding of Hardware, Software, Network and Infrastructure technologies.
- Office 365 support and administration.
- Microsoft Windows 10/11 support and administration.
- Proven experience in a customer facing 1st/2nd line position.
- Technical certifications advantageous (Microsoft / Cisco / AWS / CompTIA).
- Clean driving licence, own car.
Contact Detail:
FryerMiles Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MSP IT Helpdesk Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10, Active Directory, and Microsoft 365. Having hands-on experience or even personal projects that showcase your skills with these tools can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully troubleshot technical issues. Being able to articulate your problem-solving process will demonstrate your competency and confidence in handling similar situations in the role.
✨Tip Number 4
Show your enthusiasm for continuous learning by mentioning any relevant certifications you are pursuing or plan to pursue, such as those from Microsoft, Cisco, or CompTIA. This shows that you are committed to professional growth, which is highly valued in the IT industry.
We think you need these skills to ace MSP IT Helpdesk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in troubleshooting and hardware installations. Mention any specific technologies listed in the job description, such as Windows 10, Active Directory, and Office 365.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills align with the responsibilities mentioned, such as providing customer support and managing tickets. Use specific examples from your past experiences.
Highlight Certifications: If you have any technical certifications like Microsoft, Cisco, or AWS, make sure to include them prominently in your application. This can set you apart from other candidates and demonstrate your commitment to professional development.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in an IT Helpdesk role.
How to prepare for a job interview at FryerMiles Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with troubleshooting and supporting hardware and software. Highlight specific examples where you've resolved issues related to Windows 10, Active Directory, or networking. This will demonstrate your competence in the areas they value.
✨Understand the Company’s Services
Research the IT services provider and understand their offerings, especially in relation to MSP (Managed Service Provider) operations. Being knowledgeable about their services will help you tailor your answers and show genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to troubleshoot a technical issue or handle a customer complaint. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Emphasise Your Customer Service Skills
Since this role involves direct interaction with customers, be ready to discuss your experience in customer-facing positions. Share examples of how you've effectively communicated with clients and resolved their issues, showcasing your ability to maintain service standards.
