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- Tasks: Deliver engaging training sessions on the Firehawk system to colleagues across the UK.
- Company: Dignity Funerals is modernising funeral care with innovative digital solutions.
- Benefits: Enjoy a competitive salary, car allowance, 22 days holiday, and personal development opportunities.
- Why this job: Be part of a meaningful transformation in funeral care while supporting your colleagues through change.
- Qualifications: Must have a UK driving licence, experience in training, and strong communication skills.
- Other info: This role involves travel and working independently across various locations.
The predicted salary is between 28000 - 39000 £ per year.
Contract: Full-Time, 6-Month Fixed-Term Contract
Location: UK National (Field based position)
Salary: £34,000 - £39,000 (Inclusive of car allowance)
Here at Dignity Funerals we are undergoing a major transformation to modernise the way we track and manage the care of the deceased. Our new system, Firehawk, is currently being rolled out in Scotland and will continue across the rest of the UK. To support our teams through this integral change, we are seeking passionate and professional IT Systems Trainers to deliver structured training and support throughout this transition.
About the Role
As a Systems Trainer, you will deliver engaging, in-person training sessions on the Firehawk system to Dignity colleagues. Working from designated regional training hubs, you will play a vital role in upskilling our teams in the digital tracking of deceased, jewellery & personal effects (JPE), and ashes, ensuring consistency and compliance across our business. We aim to deliver one training session per day and each training hub assignment will last approximately 6-8 weeks before moving to the next regional location.
Key Responsibilities
- Deliver scheduled in-person training sessions using provided materials.
- Ensure colleagues understand and can confidently use the Firehawk system for all relevant processes.
- Adapt training methods to suit varying levels of digital ability.
- Support staff throughout the sessions, answering questions and guiding hands-on learning.
- Ensure clarity around Business Continuity Procedures and regional responsibilities.
- Monitor participant progress and provide feedback.
- Gather and relay feedback from sessions to inform future system improvements.
What Success Looks Like
- Staff feel confident and competent using the Firehawk system.
- Positive feedback is received from training sessions.
- High levels of engagement and participation are maintained throughout.
- Administrators are equipped to support colleagues and manage system setup independently.
What We’re Looking For
- A UK Driving License holder who has access to their own vehicle.
- Experience in delivering systems or digital skills training.
- Strong communication and interpersonal skills.
- Ability to adapt teaching styles to different learning needs.
- Confidence in working independently across multiple locations throughout the UK.
- Organised, proactive, and passionate about supporting others through change.
- Willingness to travel and stay away from home during regional assignments.
What We Provide to You (Pro-rata basis)
- £30,000 - £35,000 per annum.
- £4,000 Annual Car Allowance
- 22 Days Holiday + Bank Holidays.
- Pension Scheme 4% matched.
- Life Assurance X2 annual salary.
- Free On-Site Parking at many sites UK-wide.
- Access to our internal apprentice & personal development schemes.
If you're ready to play a key role in supporting colleagues through meaningful change and helping shape the future of funeral care, we’d love to hear from you!
What are the next steps?
To be considered for this role, please submit your application via the 'apply' button, where a member of our Talent Team will review your application.
FCA Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR). Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy). Further details will be explained to you throughout the recruitment process.
Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Contact Detail:
Dignity Funerals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Systems Trainer
✨Tip Number 1
Familiarise yourself with the Firehawk system before your interview. Understanding its features and functionalities will not only help you during the training sessions but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight your experience in delivering training, especially in digital skills. Be prepared to discuss specific examples of how you've adapted your teaching methods to cater to different learning styles.
✨Tip Number 3
Showcase your communication skills by preparing to engage in a mock training session during the interview. This will give you a chance to demonstrate your ability to explain complex concepts clearly and effectively.
✨Tip Number 4
Emphasise your willingness to travel and adapt to various locations. Being flexible and showing enthusiasm for working across the UK will make you a more attractive candidate for this field-based position.
We think you need these skills to ace IT Systems Trainer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements for the IT Systems Trainer position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience: Emphasise any previous experience you have in delivering systems or digital skills training. Provide specific examples of how you've adapted your teaching methods to suit different learning needs.
Showcase Communication Skills: Since strong communication and interpersonal skills are crucial for this role, make sure to illustrate these abilities in your CV and cover letter. Use clear and concise language, and consider including examples of successful training sessions you've conducted.
Express Your Passion: Convey your enthusiasm for supporting others through change and your commitment to professional development. Mention any relevant training or personal development initiatives you've undertaken that demonstrate your proactive approach.
How to prepare for a job interview at Dignity Funerals
✨Showcase Your Training Experience
Make sure to highlight any previous experience you have in delivering training sessions, especially in IT or digital skills. Be prepared to discuss specific examples of how you've adapted your teaching methods to suit different learning styles.
✨Demonstrate Communication Skills
As an IT Systems Trainer, strong communication is key. During the interview, focus on how you convey complex information clearly and effectively. You might want to share instances where your communication skills helped others understand a challenging concept.
✨Emphasise Adaptability
Given the nature of the role, it's important to show that you can adapt to various training environments and participant needs. Discuss how you've successfully adjusted your approach in past training situations to ensure everyone feels included and engaged.
✨Prepare Questions About the Role
Come prepared with thoughtful questions about the Firehawk system and the training process at Dignity Funerals. This shows your genuine interest in the role and helps you understand how you can contribute to the team's success.
