IT Systems Trainer

Contract: Full-Time, 6-Month Fixed-Term Contract

Location: UK National (Field based position)

Salary: £34,000 - £39,000 (Inclusive of car allowance)

Here at Dignity Funerals we are undergoing a major transformation to modernise the way we track and manage the care of the deceased. Our new system, Firehawk, is currently being rolled out in Scotland and will continue across the rest of the UK. To support our teams through this integral change, we are seeking passionate and professional IT Systems Trainers to deliver structured training and support throughout this transition.

About the Role

As a Systems Trainer, you will deliver engaging, in-person training sessions on the Firehawk system to Dignity colleagues. Working from designated regional training hubs, you will play a vital role in upskilling our teams in the digital tracking of deceased, jewellery & personal effects (JPE), and ashes, ensuring consistency and compliance across our business. We aim to deliver one training session per day and each training hub assignment will last approximately 6-8 weeks before moving to the next regional location.

Key Responsibilities

• Deliver scheduled in-person training sessions using provided materials.
• Ensure colleagues understand and can confidently use the Firehawk system for all relevant processes.
• Adapt training methods to suit varying levels of digital ability.
• Support staff throughout the sessions, answering questions and guiding hands-on learning.
• Ensure clarity around Business Continuity Procedures and regional responsibilities.
• Monitor participant progress and provide feedback.
• Gather and relay feedback from sessions to inform future system improvements.

What Success Looks Like

• Staff feel confident and competent using the Firehawk system.
• Positive feedback is received from training sessions.
• High levels of engagement and participation are maintained throughout.
• Administrators are equipped to support colleagues and manage system setup independently.

What We’re Looking For

• A UK Driving License holder who has access to their own vehicle.
• Experience in delivering systems or digital skills training.
• Strong communication and interpersonal skills.
• Ability to adapt teaching styles to different learning needs.
• Confidence in working independently across multiple locations throughout the UK.
• Organised, proactive, and passionate about supporting others through change.
• Willingness to travel and stay away from home during regional assignments.

What We Provide to You (Pro-rata basis)

• £30,000 - £35,000 per annum.
• £4,000 Annual Car Allowance
• 22 Days Holiday + Bank Holidays.
• Pension Scheme 4% matched.
• Life Assurance X2 annual salary.
• Free On-Site Parking at many sites UK-wide.
• Access to our internal apprentice & personal development schemes.

If you’re ready to play a key role in supporting colleagues through meaningful change and helping shape the future of funeral care, we’d love to hear from you!

What are the next steps?

To be considered for this role, please submit your application via the 'apply' button, where a member of our Talent Team will review your application.

FCA Statement

Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR). Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy). Further details will be explained to you throughout the recruitment process.

Equality, Diversity and Inclusion Statement

Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.