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- Tasks: Lead a team to deliver top-notch service in social housing repairs.
- Company: Morgan Sindall Property Services improves living conditions for communities through integrated asset management.
- Benefits: Enjoy a supportive culture, career growth opportunities, and a focus on diversity.
- Why this job: Join a company that values innovation and customer care while making a real community impact.
- Qualifications: Previous Team Leader experience in social housing repairs and strong communication skills required.
- Other info: This is a fixed-term role for 12 months with a full-time commitment.
The predicted salary is between 28800 - 43200 £ per year.
Fixed Term - 12 months - Full Time
We are looking to recruit a Supervisor / Team Leader to join our Chingford Team.
About the Role
Working to deliver the best quality service, you’ll be responsible for leading a team supporting the day-to-day activity. You’ll drive excellent service standards, influencing profitability and basic budget management, Health, Safety and Environmental management and compliance, whilst ensuring exceptional customer relationships are maintained.
About You
Candidates will have previous Team Leader experience and planning within the social housing repairs sector. Coupled with the ability to establish and maintain effective customer relationships. Well organised, you’ll have excellent verbal and written communication skills with the aptitude to communicate at all levels and will be IT literate.
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliancy services and planned maintenance works.
With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel.
Contact Detail:
Blue Octopus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Planning Team Leader (Social Housing Repairs)
✨Tip Number 1
Familiarise yourself with the social housing repairs sector. Understanding the specific challenges and regulations in this field will help you demonstrate your expertise during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss how you motivated your team and improved service standards.
✨Tip Number 3
Research Morgan Sindall Property Services and their values. Tailor your conversations to reflect how your personal values align with theirs, especially regarding customer service and community impact.
✨Tip Number 4
Prepare to discuss your experience with budget management and compliance. Highlight any relevant achievements that demonstrate your ability to manage resources effectively while maintaining high service quality.
We think you need these skills to ace Customer Planning Team Leader (Social Housing Repairs)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Team Leader, particularly in the social housing repairs sector. Use specific examples that demonstrate your ability to manage teams and deliver excellent service standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and your understanding of customer relationships. Mention how your organisational skills and communication abilities make you a perfect fit for the role.
Highlight Relevant Skills: In your application, emphasise your IT literacy and any relevant health, safety, and environmental management experience. This will show that you are well-equipped to handle the responsibilities of the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Blue Octopus
✨Showcase Your Leadership Skills
As a Customer Planning Team Leader, you'll need to demonstrate your previous experience in leading teams. Be prepared to share specific examples of how you've successfully managed a team in the social housing repairs sector, highlighting your ability to motivate and influence others.
✨Emphasise Customer Relationship Management
Since maintaining exceptional customer relationships is key, think of instances where you've gone above and beyond for customers. Discuss how you’ve built rapport and trust with clients, and be ready to explain your approach to resolving conflicts or issues.
✨Demonstrate Your Organisational Skills
Being well-organised is crucial for this role. Prepare to discuss your methods for managing multiple tasks and priorities effectively. You might want to mention any tools or systems you use to keep track of projects and deadlines.
✨Prepare for Health and Safety Questions
Given the importance of Health, Safety, and Environmental management in this role, brush up on relevant regulations and best practices. Be ready to discuss how you ensure compliance within your team and any initiatives you've implemented to promote a safe working environment.
