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- Tasks: Handle travel insurance claims via email and phone, ensuring a smooth customer experience.
- Company: Join a well-established insurance organisation in the heart of Cardiff.
- Benefits: Enjoy flexible working, 25 days holiday, and annual salary reviews.
- Why this job: No experience needed; full training provided with great career development opportunities.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Work 2-3 days a week onsite in a supportive team environment.
The predicted salary is between 23920 - 33568 £ per year.
Cardiff - 2-3 days a week onsite
Salary starting from £23,920 pa + benefits
CPS Group are working with a well established insurance organisation based in the heart of Cardiff. Due to continued growth, they are looking to hire a Claims Handler to join their Travel Insurance Claims Team.
The role doesn’t require any previous experience, full training is given and there is excellent scope for long term career development. In this role you will focus primarily on email-based claims handling, with some phone interaction from time to time. You'd be managing your own caseload, handling travel insurance claims from start to finish, assessing validity, identifying potential fraud indicators, negotiating settlements, and ultimately ensuring customers receive a smooth and fair claims experience.
Hours are Mon to Fri. 9am - 5.30pm (37.5 hours per week) with 2-3 days per week required in the Central Cardiff office.
Some duties you will be carrying out:
- Provide high level of customer services throughout the claims process
- Assess liability and indemnity on the claim
- Identify and refer fraud indicators
- Negotiate settlement of claims
Experience / Skill:
- Organised with strong attention to detail
- High level of communication skills both written and verbal
Benefits include annual salary reviews, 25 days holiday (Plus 8 days bank holiday), Flexible working from home arrangements and equipment.
Customer Service/Claims Handler employer: CPS Group
Contact Detail:
CPS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/Claims Handler
✨Tip Number 1
Familiarise yourself with common travel insurance claims processes and terminology. Understanding the basics will help you communicate more effectively during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially in writing. Since the role involves a lot of email-based claims handling, being able to articulate your thoughts clearly and professionally will set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in the past. This will highlight your ability to handle a caseload effectively, which is crucial for this position.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Tailoring your conversation to align with their ethos can make a significant impact during the interview process.
We think you need these skills to ace Customer Service/Claims Handler
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service/Claims Handler position. Tailor your application to highlight how your skills align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, even if it’s not directly in claims handling. Emphasise your organisational skills, attention to detail, and communication abilities, as these are crucial for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you’re interested in working in travel insurance and how you can contribute to providing excellent customer service.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Claims Handler.
How to prepare for a job interview at CPS Group
✨Research the Company
Before your interview, take some time to learn about the insurance organisation and its values. Understanding their mission and the specifics of their travel insurance products will help you tailor your answers and show genuine interest.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, claims handling, and how you would deal with potential fraud indicators. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
Since the role involves a lot of email communication and some phone interaction, be prepared to demonstrate your written and verbal communication skills. You might be asked to provide examples of how you've effectively communicated in previous roles.
✨Highlight Organisational Skills
As you'll be managing your own caseload, emphasise your organisational abilities and attention to detail. Share specific examples of how you've successfully managed multiple tasks or projects in the past.
