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- Tasks: Provide 2nd line IT support, troubleshoot issues, and manage cloud infrastructure.
- Company: Lloyd Recruitment Services connects talent with opportunities in the tech industry.
- Benefits: Enjoy a competitive salary, hybrid working, training opportunities, and a pension scheme.
- Why this job: Join a dynamic team, work with modern IT systems, and enhance your skills in a supportive environment.
- Qualifications: Experience with Microsoft 365, Azure, and troubleshooting in business settings is essential.
- Other info: Refer a friend for a chance to earn a £500 retail voucher!
The predicted salary is between 25000 - 35000 £ per year.
Lloyd Recruitment Services is looking for an experienced 2nd Line IT Support Engineer with strong skills in Microsoft 365 and cloud technologies. This is a client-facing role, so excellent communication and problem-solving abilities are essential. The role is well-suited to candidates from an MSP background who are confident working across a range of modern IT environments.
You will be responsible for delivering 2nd line technical support, managing cloud-based infrastructure, and supporting various IT projects.
Please note: To be considered for this position, you must have hands-on experience troubleshooting hardware, software, and network issues, particularly with escalated support tickets. A strong background in Microsoft 365 and Azure environments is essential.
Responsibilities include:
- Handling 2nd line support requests escalated from 1st line
- Troubleshooting hardware, software, and network issues
- Managing Microsoft 365 services such as Intune, Teams, SharePoint, and Exchange Online
- Supporting Azure services including Azure AD, Virtual Machines, and Azure Virtual Desktop
- Administering Windows Server, Active Directory, Group Policy, and endpoint management tools
- Managing firewalls, VPNs, VLANs, DNS, DHCP, and security platforms (Duo, Meraki, Sophos)
- Collaborating with 1st and 3rd line support teams
- Assisting with cloud migrations, infrastructure upgrades, and project rollouts
- Documenting support actions and following ITIL-aligned practices
Required skills and experience:
- Strong background in Microsoft 365 and Azure environments
- Experience with desktop and server troubleshooting in business environments
- Familiarity with networking and security concepts
- Experience using VMware or Hyper-V for virtualisation
- PowerShell scripting is highly desirable
- Understanding of backup and disaster recovery systems like Veeam and Mimecast
- Use of RMM tools such as ConnectWise, Autotask, or N-able
- Excellent customer service and troubleshooting skills
- Valid UK driving licence and access to a vehicle
- Certifications such as Microsoft AZ-104, CompTIA Network+, or equivalent are a plus but not essential
What's on offer:
- Salary between £30,000 - £40,000 DOE
- Opportunities for training and certification
- Hybrid/remote working model with some on-site visits required
- Pension scheme and additional benefits
- Exposure to a wide range of modern IT systems and solutions
Candidates should be located within a commutable distance to East Grinstead, West Sussex.
If you refer someone successfully, you'll receive a retail voucher of your choice worth up to £500. Visit our website for more details.
Due to the volume of applications, we can only respond to shortlisted candidates. If you haven't heard from us within 5 days, please consider your application unsuccessful.
By applying, you agree to the Lloyd Recruitment Services Privacy and GDPR Policy, available on our website, and give us permission to contact you. Lloyd Recruitment Services is acting as a recruitment agency for this vacancy and is an equal opportunities employer.
2nd Line IT Support Engineer employer: Lloyd Recruitment Services Ltd
Contact Detail:
Lloyd Recruitment Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and Azure. Being able to discuss your hands-on experience with these platforms during any conversations will show that you're well-prepared for the role.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in hardware, software, and network issues. Prepare to share examples of past experiences where you successfully resolved escalated support tickets, as this will demonstrate your capability in a client-facing role.
✨Tip Number 3
Network with professionals in the IT support field, particularly those who have experience in managed service providers (MSPs). Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 4
Prepare to discuss your understanding of ITIL practices and how you've applied them in previous roles. This knowledge is crucial for aligning with the company's operational standards and will set you apart from other candidates.
We think you need these skills to ace 2nd Line IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 and Azure environments. Include specific examples of troubleshooting hardware, software, and network issues, as well as any relevant certifications.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and problem-solving abilities. Mention your experience in client-facing roles and how you can contribute to the team at Lloyd Recruitment Services.
Highlight Relevant Experience: In your application, emphasise your background in managed service providers (MSP) and your hands-on experience with cloud technologies. Be specific about the tools and technologies you've used, such as Intune, Teams, and Azure services.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Lloyd Recruitment Services Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with Microsoft 365 and Azure. Highlight specific instances where you've successfully troubleshot hardware, software, or network issues, especially those that were escalated.
✨Demonstrate Excellent Communication
Since this is a client-facing role, practice explaining technical concepts in simple terms. Be ready to share examples of how you've effectively communicated with clients or team members in previous roles.
✨Familiarise Yourself with ITIL Practices
Understand the ITIL framework and be ready to discuss how you have applied ITIL-aligned practices in your previous roles. This will show your potential employer that you can document support actions effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to troubleshoot a hypothetical issue, demonstrating your thought process and technical knowledge.
