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- Tasks: Lead customer experience initiatives and manage property allocations efficiently.
- Company: Join a dynamic organization focused on enhancing customer care and community engagement.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth and development.
- Why this job: Make a real impact on residents' lives while championing equality and diversity.
- Qualifications: Strong communication and leadership skills are essential; experience in customer service is a plus.
- Other info: Be part of a team that values empathy and continuous improvement in service delivery.
The predicted salary is between 36000 - 60000 £ per year.
PP Associates Ltd Description My client is looking for a People & Places Lead (BAND7C) – Management Officer The candidate must be able to Manage a high quality service to customers and colleagues through delivering: Customer Experience (Contact Hub) Services: Drive, own and nurture the organisations’ customer experience culture change, from quality of customer care, reputation management to service features and reliability. With strong empathy for customers Allocation Services: Oversee and monitor that properties are allocated and let efficiently, to the organisations voids and lettings standard Customer Resolution (Complaints): Lead the Customer Resolutions section in the continuous improvement of complaint and communication responses, recognising the Housing Ombudsman, Consumer Standards and providing assurance to the SHP board and wider stakeholders Resident Engagement: To be the strategic owner of engagement with residents throughout the complaints process, and post complaints process,the customer experience service and to support the Resident Voice within the service delivery and maximising satisfaction Equality, Diversity and Inclusion: Owner for the Customer Experience service working with EMT and SLT in delivering strategic and operational outcomes for residents Be the Customer champion and advocate for SHP, have excellent communication and leadership skills and a record of e…
Housing Operations Manager OR3483P Cam SH employer: PP Associates
Contact Detail:
PP Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Operations Manager OR3483P Cam SH
✨Tip Number 1
Familiarize yourself with the latest trends in customer experience management. Understanding how to drive a culture change in customer care will set you apart as a candidate who is proactive and knowledgeable.
✨Tip Number 2
Highlight your experience in managing complaints and resolutions. Be prepared to discuss specific examples where you've improved processes or outcomes, as this will demonstrate your capability in leading the Customer Resolutions section.
✨Tip Number 3
Showcase your understanding of equality, diversity, and inclusion principles. Being able to articulate how you would implement these values in the customer experience service will resonate well with the hiring team.
✨Tip Number 4
Prepare to discuss your strategies for resident engagement. Think about innovative ways to enhance communication and satisfaction among residents, as this aligns closely with the role's responsibilities.
We think you need these skills to ace Housing Operations Manager OR3483P Cam SH
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Housing Operations Manager position. Understand the key responsibilities and required skills, especially around customer experience, complaint resolution, and resident engagement.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service management, complaint handling, and leadership. Use specific examples that demonstrate your ability to drive customer experience culture change and manage high-quality services.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of the role. Mention how your previous experiences align with the responsibilities outlined in the job description, particularly in areas like equality, diversity, and inclusion.
Highlight Your Communication Skills: Since excellent communication is crucial for this role, ensure that your application showcases your ability to engage with customers and stakeholders effectively. Provide examples of how you've successfully resolved complaints or improved customer satisfaction in past roles.
How to prepare for a job interview at PP Associates
✨Understand the Customer Experience Culture
Make sure to familiarize yourself with the organization's approach to customer experience. Be prepared to discuss how you can contribute to nurturing and driving this culture change, emphasizing your empathy for customers.
✨Showcase Your Leadership Skills
As a People & Places Lead, strong leadership is crucial. Prepare examples from your past experiences where you successfully led teams or initiatives, particularly in improving customer service or resolving complaints.
✨Highlight Your Knowledge of Compliance Standards
Be ready to discuss your understanding of the Housing Ombudsman and Consumer Standards. Demonstrating your knowledge in these areas will show that you are equipped to handle customer resolutions effectively.
✨Emphasize Resident Engagement Strategies
Think about how you can enhance resident engagement throughout the complaints process. Share any innovative ideas or strategies you've implemented in the past that have maximized satisfaction among residents.
