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- Tasks: Resolve incidents and service requests while guiding Level 1 support.
- Company: Join a vital public sector organisation making a real impact.
- Benefits: Enjoy a hybrid work model with competitive salary and growth opportunities.
- Why this job: Be the go-to expert in a fast-paced tech environment that values your skills.
- Qualifications: Experience in IT support and a passion for problem-solving are essential.
- Other info: Work full-time with rotational shifts, Monday to Friday.
The predicted salary is between 32000 - 48000 £ per year.
Role: Senior Level 2 Service Desk Engineer
Location: Portishead HQ (with occasional travel to local sites)
Full-time | 37.5 hrs/week | Mon–Fri between 07:30–19:30 (rotational shifts)
Permanent Role - hybrid
Salary: Up to £38,000 - £40,000
Are you a passionate problem-solver who thrives in a fast-paced tech environment? Do you love the satisfaction of helping people, fixing issues, and improving IT services that really matter? We’re on the hunt for a Level 2 Service Desk Engineer to become the go-to expert for technical support across a vital public sector organisation.
Why You’ll Love This Role- Jumping into action to resolve incidents and service requests with efficiency and skill
- Tackling escalations from Level 1 support and providing guidance to help them grow
- Delivering exceptional service with a proactive and customer-focused mindset
- Playing a key part in improving service delivery and helping roll out innovative IT solutions
- Helping shape and elevate IT support for a critical, high-availability environment
Senior Information Technology Engineer employer: Nextech Group Limited
Contact Detail:
Nextech Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Information Technology Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and tools used in the public sector. Research common issues faced by Level 2 Service Desk Engineers in similar environments to demonstrate your understanding during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. Reach out on platforms like LinkedIn to gain insights about the company culture and expectations, which can help you tailor your approach when discussing your experience.
✨Tip Number 3
Prepare for scenario-based questions that focus on problem-solving and customer service. Think of examples from your past experiences where you successfully resolved technical issues or improved service delivery.
✨Tip Number 4
Showcase your passion for IT and continuous learning. Mention any relevant certifications or training you've completed, and express your eagerness to stay updated with the latest technologies and best practices in the industry.
We think you need these skills to ace Senior Information Technology Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in Level 2 Service Desk roles. Emphasise your problem-solving skills and any specific technologies or systems you've worked with that relate to the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and customer service. Mention specific examples of how you've resolved incidents or improved IT services in previous roles, demonstrating your proactive approach.
Highlight Relevant Skills: In your application, clearly outline your technical skills, such as familiarity with ticketing systems, troubleshooting methodologies, and any certifications you hold. This will help the employer see your fit for the role quickly.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work in a public sector organisation. Discuss why you are drawn to this role specifically and how you can contribute to improving IT services within the company.
How to prepare for a job interview at Nextech Group Limited
✨Showcase Your Problem-Solving Skills
As a Senior Level 2 Service Desk Engineer, you'll need to demonstrate your ability to tackle complex issues. Prepare examples of past challenges you've faced and how you resolved them, focusing on your thought process and the impact of your solutions.
✨Emphasise Customer Service Experience
This role requires a proactive and customer-focused mindset. Be ready to discuss your experience in delivering exceptional service, especially in high-pressure situations. Highlight any feedback or recognition you've received from customers or colleagues.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL (Information Technology Infrastructure Library) practices can set you apart. Brush up on key concepts and be prepared to discuss how you've applied these principles in your previous roles to improve service delivery.
✨Prepare for Technical Questions
Expect technical questions that assess your knowledge and skills relevant to the role. Review common issues faced in Level 2 support and be ready to explain your troubleshooting methods and tools you use to resolve them.
