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- Tasks: Handle inbound and outbound calls, ensuring top-notch customer service.
- Company: Join Origin Multilingual, a leader in the healthcare industry.
- Benefits: Enjoy hybrid work, gym discounts, and a contributory pension scheme.
- Why this job: Be part of a supportive culture while making a real impact on customers' lives.
- Qualifications: Fluent in German, with strong communication skills; experience preferred but not essential.
- Other info: Flexible shifts available, with opportunities for personal growth and development.
The predicted salary is between 26500 - 27000 £ per year.
Location: Cambridge (Remote and 1 x per month in the Office)
Client Profile:
Origin Multilingual is proud to announce, we are searching for a German Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time and permanent basis.
Key Purpose
The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.
Key Responsibilities:
- Answering calls from existing and new customers
- Proactively dealing with all queries relating to the business
- Taking orders and bookings via external and internal calls
- Managing email queries
- A professional approach with the ability to build rapport with each customer
- Demonstrating extensive knowledge on all product ranges
- Facilitating calls from B2B and B2C
Personal Specification
The successful candidate for the position will have the following competences:
- Previous experience in a similar role (preferred but not essential)
- Customer service experience (preferred but not essential)
- Self-motivated, with a ‘can do’ attitude
- Attention to detail with high level of communication skills is essential
- German Fluent speaker
- Computer literacy
- A passion to deliver the highest quality for our client’s customers
Different shifts available:
Shift 1 - 5 week rotation (Late Sat) - £26,575
Week 1: Monday to Friday. 07:00 – 15:15
Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 –20:00
Week 3: Monday to Friday. 11:00 – 19:15
Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45-18:00
Week 5: Monday to Friday. 11:45 – 20:00
Shift 2 - 5 week rotation (Standard) £26,500
Week 1: Monday to Friday. 07:00 – 15:15 UK Time
Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 UK Time
Week 3: Monday to Friday. 11:00 – 19:15 UK Time
Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 UK Time
Week 5: Monday to Friday. 11:45 – 20:00 UK Time
Additional benefits:
- Contributory pension scheme of up to 6%
- Opportunity to buy & sell holiday
- Gym membership discounts
- Contributory hospital and health cash plan
- Cycle2Work scheme
- Eye care vouchers
- Free monthly nutritional and personal care products
- Life assurance
- Discounts at leading brands and retailers
German Customer Service Representative - (Hybrid, mostly remote) (Central London / West End) employer: Origin Recruitment Ltd
Contact Detail:
Origin Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Customer Service Representative - (Hybrid, mostly remote) (Central London / West End)
✨Tip Number 1
Familiarise yourself with the healthcare industry and the specific products offered by the company. This knowledge will help you stand out during interviews, as you'll be able to demonstrate your understanding of their services and how you can add value to customer interactions.
✨Tip Number 2
Practice your German language skills, especially in a customer service context. Role-playing common customer scenarios can help you feel more confident and prepared to handle calls effectively, showcasing your fluency and communication skills.
✨Tip Number 3
Highlight your ability to build rapport with customers during any networking opportunities or interviews. Share examples of how you've successfully managed customer relationships in the past, as this will demonstrate your interpersonal skills and customer-centric approach.
✨Tip Number 4
Be ready to discuss your flexibility regarding shift patterns. Since the role involves various shifts, showing that you're adaptable and willing to work different hours can make you a more attractive candidate for the position.
We think you need these skills to ace German Customer Service Representative - (Hybrid, mostly remote) (Central London / West End)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description. Understand the key responsibilities and personal specifications required for the German Customer Service Representative position.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and any language skills, particularly your fluency in German. Emphasise your ability to communicate effectively and your attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your motivation to work in the healthcare industry. Mention specific examples of how you have added value in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Origin Recruitment Ltd
✨Brush Up on Your German
Since this role requires fluency in German, make sure to practice your language skills before the interview. Be prepared to answer questions in German and demonstrate your ability to communicate effectively with customers.
✨Know the Product Range
Familiarise yourself with the products and services offered by the company. This will not only help you answer questions confidently but also show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight your ability to handle queries, build rapport, and resolve issues efficiently, as these are key aspects of the job.
✨Demonstrate a 'Can Do' Attitude
The company is looking for self-motivated individuals with a positive attitude. During the interview, express your enthusiasm for the role and your willingness to go the extra mile to ensure customer satisfaction.
