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For Companies At a Glance
- Tasks: Lead customer engagement and retention strategies to maximise product value.
- Company: Zyte is a global leader in web data extraction, empowering businesses since 2010.
- Benefits: Enjoy remote work flexibility and be part of a diverse, self-motivated team.
- Why this job: Join us to create a world-class Customer Success team and drive impactful change.
- Qualifications: 5+ years in Account Management or Customer Success, with leadership experience in SaaS.
- Other info: Work with cutting-edge open source technologies and tools.
The predicted salary is between 43200 - 72000 £ per year.
About Us
At Zyte, we eat data for breakfast and you can eat your breakfast anywhere and work for Zyte. Founded in 2010, we are a globally distributed team of over 250 Zytans working from over 28 countries who are on a mission to enable our customers to extract the data they need to continue to innovate and grow their businesses. We believe that all businesses deserve a smooth pathway to data.
For more than a decade, Zyte has led the way in building powerful, easy-to-use tools to collect, format, and deliver web data, quickly, dependably, and at scale. And today, the data we extract helps thousands of organizations make smarter business decisions, secure competitive advantage, and drive sustainable growth. Today, over 3,000 companies and 1 million developers rely on our tools and services to get the data they need from the web.
We are looking for a Head of Customer Success, who will help build on our strategy for Customer Success to ensure our customers derive maximum value from our products such that they renew, expand and become advocates for us in the market. If you are proactive, data driven, revenue driver who wants to take the lead in creating a world class Customer Success team - this is the role for you.
Roles & Responsibilities:
- Lead our total customer engagement, retention and development strategy to deliver on our retention, expansion and revenue targets.
- Manage success metrics across the team around product & feature consumption, active users, health score, retention, cross-sell/upsell and lifetime value.
- Lead onboarding and retention by driving programmes of adoption to maximise the value customers get from our products.
- Lead routines to establish customer success goals, proactively monitor achievement of these, ensure collaborative approaches to business reviews with customers with shared agendas and agreed outcomes.
- Actively develop new customer opportunities, advance existing opportunities or assist the Sales team in closing active opportunities by demonstrating industry expertise to gain the prospective customer's confidence as a trusted partner and adviser.
- Provide voice of the customer input into product enhancements based on identified and anticipated customer needs.
- Data-driven - use internal systems and operational data sources to optimise health scores and monitoring for KPIs, actions and strategy.
- Measure and report CS metrics to Senior Management to demonstrate the team's impact on customers and on the business.
Requirements:
- 5+ years demonstrated success in an Account Management or Customer Success role in a technical SaaS business.
- 3+ years experience in a leadership role.
- Technical background, or experience supporting technical software solutions.
- Experience leading CS for services/professional services in addition to software is a bonus.
- Strong analytical skills, aptitude for metrics and data-driven decision-making skills.
- Customer-centric and relationship-oriented at your core, you are committed to ensuring our customers' success and adoption of Zyte's products.
- Proven track record of achieving results while balancing demanding expectations.
- Driven, consultative, curious, entrepreneurial mindset, able to effectively balance competing priorities and make decisions that support Zyte's growth.
Benefits:
- By joining the Zyte team, you will become part of a self-motivated, progressive, multi-cultural team.
- Have the freedom & flexibility to work remotely.
- Get the chance to work with cutting-edge open source technologies and tools.
Head of Customer Success - Remote - London employer: Zyte
Contact Detail:
Zyte Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success - Remote - London
✨Tip Number 1
Familiarise yourself with Zyte's products and services. Understanding their tools and how they help customers extract data will allow you to speak confidently about how you can enhance customer success and drive adoption.
✨Tip Number 2
Showcase your leadership experience in customer success or account management roles. Be ready to discuss specific strategies you've implemented that led to improved customer retention and satisfaction, as this will resonate well with the hiring team.
✨Tip Number 3
Prepare to demonstrate your analytical skills. Be ready to share examples of how you've used data to inform decisions and improve customer engagement metrics, as this aligns with the data-driven approach that Zyte values.
✨Tip Number 4
Network with current or former employees of Zyte if possible. Gaining insights into the company culture and customer success strategies can provide you with valuable context to tailor your approach during interviews.
We think you need these skills to ace Head of Customer Success - Remote - London
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Head of Customer Success position at Zyte. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling CV: Your CV should clearly showcase your relevant experience in Account Management or Customer Success, particularly in a technical SaaS environment. Use metrics to demonstrate your achievements and impact in previous roles.
Write a Tailored Cover Letter: In your cover letter, express your passion for customer success and how you can contribute to Zyte's mission. Mention specific examples of how you've driven customer engagement and retention in past roles.
Highlight Data-Driven Achievements: Since the role is data-driven, include examples of how you've used analytics to inform decisions and improve customer outcomes. This will show that you have the analytical skills they are looking for.
How to prepare for a job interview at Zyte
✨Understand Zyte's Mission
Before your interview, make sure you fully grasp Zyte's mission and values. Familiarise yourself with their products and how they help customers extract data. This will show your genuine interest in the company and its goals.
✨Demonstrate Your Data-Driven Approach
As a Head of Customer Success, you'll need to be data-driven. Prepare examples of how you've used metrics to drive customer engagement and retention in previous roles. Be ready to discuss specific KPIs you've monitored and how they influenced your strategies.
✨Showcase Leadership Experience
Highlight your leadership experience in customer success or account management. Discuss how you've built and managed teams, set goals, and achieved results. Be prepared to share stories that illustrate your ability to lead and inspire others.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and customer-centric approach. Think about challenges you've faced in previous roles and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
