Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers through phone, email, and chat while solving their queries.
- Company: Join a dynamic team dedicated to customer satisfaction and support.
- Benefits: Enjoy flexible working hours and the chance to develop your skills.
- Why this job: Be part of a vibrant culture where your voice matters and you can make an impact.
- Qualifications: 1-3 years of experience in customer service with strong communication skills required.
- Other info: This is a contract role lasting until December 2025.
The predicted salary is between 30000 - 42000 £ per year.
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.
Responsibilities
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
Qualifications
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
Customer Service Representative (, , United Kingdom) employer: Morgan McKinley
Contact Detail:
Morgan McKinley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (, , United Kingdom)
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will help you answer customer queries confidently and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills. Since you'll be interacting with customers via phone, email, and chat, honing your verbal and written communication can set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experience where you've successfully resolved customer issues, as this will highlight your proactive approach.
✨Tip Number 4
Demonstrate your organisational skills. Be prepared to discuss how you manage multiple tasks and prioritise effectively, as these are key skills for a Customer Service Representative.
We think you need these skills to ace Customer Service Representative (, , United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your communication skills and any specific achievements that demonstrate your ability to solve problems and engage with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully resolved customer issues in the past and how you can contribute to turning customers into passionate evangelists.
Highlight Relevant Skills: In your application, clearly outline your excellent phone etiquette and interpersonal skills. Provide examples of how you've managed multiple tasks effectively in previous roles, as this is crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in customer service roles.
How to prepare for a job interview at Morgan McKinley
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples from your past experiences where you turned a challenging situation into a positive outcome, demonstrating your proactive problem-solving skills.
✨Know the Product Inside Out
Before the interview, take some time to research the company's products and services. Being able to answer questions about product details, pricing, and availability will show that you're prepared and genuinely interested in the role.
✨Demonstrate Excellent Communication Skills
Since the role involves communicating with customers via various channels, practice articulating your thoughts clearly and concisely. You might even want to prepare for common customer queries and how you would respond to them.
✨Highlight Your Organisational Skills
Given the need to multi-task and prioritise work, be ready to discuss how you manage your time effectively. Share examples of how you've successfully handled multiple responsibilities in previous roles, showcasing your ability to stay organised under pressure.
