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- Tasks: Support the 999 service by triaging patients over the phone.
- Company: Join a leading ambulance service in The East Midlands, dedicated to emergency care.
- Benefits: Flexible shifts, advance rota booking, and comprehensive training provided.
- Why this job: Make a real impact in healthcare while gaining valuable experience in triage.
- Qualifications: Must be a registered Nurse or Paramedic with 2 years of post-qualification experience.
- Other info: Training starts on 28th July; commitment for at least 3 months required.
The predicted salary is between 36000 - 60000 £ per year.
Connaught Resourcing are currently working with a large ambulance service in The East Midlands. We are looking for experienced Paramedics and RGNs with emergency or urgent care experience who are interested in working as Telephone Triage Clinicians to support the 999 service taking category 2 calls. You will be responsible for calling back patients and triaging them to ensure they are on the correct pathway.
In order to qualify for this role, you will need to meet the following criteria:
- Be a registered Nurse or Paramedic with a minimum of 2 years post qualification experience
- Have emergency or urgent care experience; primary care experience will be considered
- Telephone triage experience is desirable but not essential
- Be available to start training at the end of July
- Be able to travel to Nottingham or Lincoln as this position is an on-site role
- Be available to work a minimum of 30 hours per week
Training is due to start on 28th July and we will be looking for Clinicians to support the service for a minimum of 3 months. The service is 24/7. Our client is able to book a rota in advance, and based on current availability we can comfortably accommodate most requests including 12-hour shifts. You will need to be available for 2 weeks of full-time training. The training and mentoring is scheduled Monday - Friday 08.30-16.30. The course will start on Monday 28th July and you will need to be available for the duration of the course.
If you are interested, please submit your CV to Laura at Connaught.
Connaught Resourcing operates as an Employment Business and an Employment Agency. We are a committed equal opportunities employer who respect and value cultural diversity. Connaught Resourcing will carry out background checks including referencing and where required an Enhanced or Standard DBS Disclosure as part of our recruitment and selection procedures.
Contact Detail:
Connaught Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 999 Telephone Triage Clinician
✨Tip Number 1
Familiarise yourself with the specific protocols and guidelines used in telephone triage. Understanding how to assess patient needs over the phone will give you a significant edge during interviews.
✨Tip Number 2
Network with current or former Telephone Triage Clinicians. They can provide insights into the role and may even share tips on what the hiring managers are looking for.
✨Tip Number 3
Prepare to discuss your emergency or urgent care experience in detail. Be ready to share specific examples of how you've handled high-pressure situations, as this will demonstrate your suitability for the role.
✨Tip Number 4
Make sure you’re available for the full training period starting on 28th July. Highlighting your commitment to this training during your discussions can show your dedication to the role.
We think you need these skills to ace 999 Telephone Triage Clinician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Paramedic or Registered Nurse, especially focusing on your emergency or urgent care experience. Include any specific telephone triage experience if applicable.
Craft a Strong Cover Letter: Write a cover letter that explains why you are interested in the Telephone Triage Clinician role. Mention your passion for patient care and how your skills align with the requirements of the position.
Highlight Availability: Clearly state your availability for training and shifts in your application. Since the role requires a minimum of 30 hours per week and full-time training, make sure to emphasise your commitment to these requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a clinical role.
How to prepare for a job interview at Connaught Resourcing
✨Showcase Your Experience
Make sure to highlight your relevant experience as a Paramedic or Nurse, especially any emergency or urgent care roles. Be prepared to discuss specific situations where you triaged patients or made critical decisions under pressure.
✨Understand the Role
Familiarise yourself with the responsibilities of a Telephone Triage Clinician. Research how the 999 service operates and be ready to explain how you would handle category 2 calls effectively.
✨Demonstrate Communication Skills
Since this role involves calling back patients, it's crucial to demonstrate excellent communication skills. Practice articulating your thoughts clearly and empathetically, as you'll need to reassure patients while gathering important information.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Prepare by thinking through potential patient scenarios you might encounter and how you would approach triaging them. This will show your problem-solving skills and clinical judgement.
